About Company
Are you ready to make a tangible difference in people’s daily lives? At Career.zycto, we believe that exceptional service begins with empowered employees. For a Customer Service Representative, this means providing an environment where your voice is heard, your growth is supported, and your work-life balance is respected through flexible scheduling. We’re a dynamic firm dedicated to connecting top talent with leading opportunities, and our internal team thrives on collaboration, innovation, and a shared commitment to excellence. Join us and contribute to a culture that champions both client satisfaction and employee well-being.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant team in Downtown Shelton. This role offers a unique opportunity for individuals who thrive on helping others, enjoy problem-solving, and excel in a fast-paced yet supportive environment. We understand the importance of work-life integration, which is why we’ve designed this position with a flexible schedule, allowing you to manage your professional and personal commitments effectively through our hybrid work model. This flexibility is key to our belief in empowering our team members to achieve their best both inside and outside the workplace.
As a Customer Service Representative, you will be the front-line ambassador for Career.zycto, playing a pivotal role in ensuring our clients and candidates receive unparalleled support and assistance. You’ll engage with diverse inquiries, ranging from basic information requests to complex problem resolution, all while maintaining a positive and professional demeanor. This isn’t just about answering calls or responding to emails; it’s about building meaningful relationships, actively listening to understand needs, and proactively finding solutions that enhance the overall experience with our comprehensive talent acquisition and staffing solutions. Your ability to empathize and communicate clearly will be crucial in every interaction.
Your day will involve utilizing various communication channels – primarily phone, email, and potentially chat – to address questions about job placements, application processes, account management, and general inquiries related to our services. You will meticulously document interactions, follow up on outstanding issues, and collaborate closely with our recruiting and account management teams to ensure seamless service delivery. We are committed to equipping you with comprehensive training and continuous development opportunities to ensure your success. You’ll learn our systems inside and out, gaining valuable insights into the dynamic recruiting industry and honing your customer service expertise. We foster a collaborative atmosphere where knowledge sharing and mutual support are highly encouraged.
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If you are a compassionate communicator, a resourceful problem-solver, and possess a genuine desire to make a positive impact, we encourage you to apply. This role is perfect for someone looking for a career that offers both stability and adaptability, within a company that truly values its people and invests in their professional journey. Join Career.zycto and become an integral part of a team that empowers careers and fosters growth.
Key Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, and chat.
- Provide accurate information regarding company services, job postings, and application processes.
- Resolve customer issues and complaints efficiently and professionally, escalating to appropriate departments when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Collaborate closely with internal teams, including recruiting and account management, to ensure client and candidate satisfaction.
- Follow communication procedures, guidelines, and policies consistently.
- Proactively identify opportunities to improve the overall customer experience and suggest enhancements.
- Participate actively in ongoing training and professional development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills with strong active listening abilities.
- Proficiency in using CRM software and standard office applications (e.g., MS Office Suite, Google Workspace).
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Proven problem-solving abilities and a solution-oriented mindset.
- High level of patience, professionalism, and empathy.
- Adaptability to a flexible work schedule and a hybrid work environment.
- Minimum 6 months of customer service experience in a call center or office setting.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field.
- Prior experience in the staffing, recruiting, or human resources industry.
- Familiarity with Applicant Tracking Systems (ATS) and talent management platforms.
- Bilingual proficiency (e.g., Spanish/English) is a significant plus.
- Experience working in a remote or hybrid work setting.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Flexible work schedule options within a hybrid work model.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and company holidays.
- 401(k) retirement plan with a competitive company match.
- Extensive professional development and continuous training opportunities.
- A supportive, collaborative, and inclusive team environment.
- Clear pathways for career advancement and growth within the company.
How to Apply
Ready to take the next step in your career? We encourage all qualified candidates to apply by clicking the link below. Please ensure your resume is up-to-date and reflects your relevant experience, highlighting your customer service and problem-solving skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
