About Company
UnityPoint Health is a leading integrated health system providing care to millions of patients across Iowa, Illinois, and Wisconsin. We are comprised of hospitals, clinics, and home care services, all working together to deliver a seamless and coordinated healthcare experience. Our mission is to improve the health of the people and communities we serve by providing the best outcome for every patient, every time. We believe in fostering a culture of innovation, compassion, and teamwork, empowering our employees to make a meaningful difference in the lives of our patients. Joining UnityPoint Health means becoming part of a community dedicated to excellence in patient care, professional growth, and making a lasting impact on public health.
Job Description
UnityPoint Health is seeking a dedicated and highly organized Remote Clinical Coordinator to join our dynamic team. This full-time position offers the unique opportunity to contribute to exceptional patient care from the comfort of your home, while remaining an integral part of our Des Moines-based operational framework. As a Remote Clinical Coordinator, you will play a pivotal role in ensuring the seamless flow of patient care by coordinating various clinical activities, managing schedules, and facilitating critical communication between patients, providers, and external stakeholders. This role is crucial for maintaining the high standards of quality and efficiency that UnityPoint Health is known for, even in a distributed work environment. You will be instrumental in supporting complex patient journeys, ensuring timely access to necessary services, and contributing to positive health outcomes across our patient population.
The ideal candidate will possess a strong clinical background, exceptional organizational skills, and a proven ability to manage multiple priorities in a fast-paced setting. Your day-to-day will involve a mix of administrative support, patient advocacy, and proactive problem-solving. You will utilize advanced communication technologies to connect effectively with team members and patients, ensuring that geographical distance does not impede the quality or promptness of care. This role requires a high degree of autonomy and self-discipline, coupled with a collaborative spirit, as you will be expected to work independently while contributing to broader team goals and initiatives. We are looking for someone who is not only proficient in clinical coordination but also passionate about leveraging technology to improve healthcare accessibility and enhance the patient experience. This is more than a job; it’s an opportunity to make a tangible difference in the lives of individuals and communities we serve, all while embracing the flexibility and efficiency of remote work. Join us in redefining healthcare delivery, one coordinated step at a time. Your expertise will help us uphold our mission to improve the health of the people and communities we serve by providing the best outcome for every patient, every time.
In this vital remote role, you will be the central point of contact for a diverse caseload, meticulously managing patient records, scheduling appointments, coordinating diagnostic tests, and facilitating referrals to specialists. You will work closely with physicians, nurses, and and other allied health professionals to develop and implement individualized care plans, ensuring that all aspects of a patient’s treatment journey are aligned and executed efficiently. Beyond the logistical aspects, a significant part of your role will involve patient education and support, empowering individuals and their families with the information and resources they need to navigate their healthcare options. You will also be responsible for maintaining accurate and up-to-date documentation in our electronic health record system, adhering strictly to HIPAA regulations and organizational policies regarding patient privacy and data security. The ability to quickly adapt to new technologies and processes is essential, as UnityPoint Health is continuously innovating to enhance patient care and operational effectiveness. Your contributions will directly support our commitment to delivering accessible, coordinated, and compassionate care, helping us bridge geographical gaps and serve a broader population effectively. This position is perfect for a proactive individual who thrives on making a difference, values continuous learning, and is eager to contribute to a leading healthcare system dedicated to innovation and patient well-being.
Key Responsibilities
- Coordinate and schedule patient appointments, diagnostic tests, and specialist referrals efficiently.
- Act as the primary point of contact for patients, families, and healthcare providers, ensuring clear and timely communication.
- Maintain accurate and confidential patient records within the electronic health record (EHR) system, adhering to all HIPAA guidelines.
- Facilitate communication between clinical staff, physicians, and external agencies to ensure integrated patient care plans.
- Provide patient education and resources, helping patients and their families understand care plans and navigate healthcare services.
- Monitor and track patient progress, identifying potential barriers to care and proactively resolving issues.
- Assist with administrative tasks related to patient care, including documentation, prior authorizations, and insurance verification.
- Participate in team meetings and continuous improvement initiatives to enhance remote clinical coordination processes.
Required Skills
- Minimum 3 years of experience in a clinical coordination, patient navigator, or similar role within a healthcare setting.
- Associate's degree in healthcare administration, nursing, or a related field; Bachelor's degree preferred.
- Proficiency with Electronic Health Record (EHR) systems (e.g., Epic, Cerner).
- Exceptional organizational and time management skills with the ability to prioritize effectively.
- Strong verbal and written communication skills, with a focus on empathy and clarity.
- Demonstrated ability to work independently in a remote environment with minimal supervision.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and virtual communication tools (e.g., Teams, Zoom).
- In-depth knowledge of HIPAA regulations and patient confidentiality standards.
Preferred Qualifications
- Bachelor's degree in Nursing (BSN) or a related health science field.
- Certification in Clinical Coordination or Case Management.
- Experience with remote patient monitoring technologies or telehealth platforms.
- Experience working within a large, integrated healthcare system.
- Familiarity with medical terminology and clinical workflows across various specialties.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company-paid holidays.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Employee assistance program (EAP) for mental health and well-being.
- Opportunities for professional development and continuing education.
- Access to a supportive and collaborative remote work culture.
- Flexible spending accounts (FSAs) and health savings accounts (HSAs).
How to Apply
Interested candidates are encouraged to click on the application link below to apply directly through the UnityPoint Health careers portal. Please submit your resume and a cover letter detailing your relevant experience and why you are an ideal fit for this remote role. Be sure to highlight your experience with clinical coordination and working in a remote capacity. We look forward to reviewing your application!