About Company
Are you a natural leader passionate about fostering vibrant communities? Career.zycto is a dynamic recruitment firm dedicated to connecting exceptional talent with pioneering organizations across various sectors. We believe that strong internal and external communities are the bedrock of success. For a Community Support Manager, Career.zycto offers a unique environment to shape candidate and client experiences, ensuring everyone feels valued and supported. Join our Vancouver team and champion our commitment to excellence, making a tangible impact on professional journeys and organizational culture.
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Job Description
As a Community Support Manager at Career.zycto, you will be instrumental in cultivating and maintaining a positive, engaged, and supportive environment for both our internal teams and external stakeholders, including candidates and clients. This pivotal full-time role requires a visionary leader who can inspire a team, develop strategic initiatives, and ensure exceptional service delivery in the vibrant Marpole area of Vancouver. You will lead a dedicated team of community support specialists, acting as a beacon of empathy and efficiency, addressing inquiries, resolving issues, and fostering a sense of belonging within our professional network. This involves setting clear performance metrics, providing regular coaching and feedback, and fostering an environment of continuous learning and growth for your direct reports.
Your daily mission will involve overseeing the operational aspects of our community support function, driving continuous improvement in our service offerings, and implementing best practices that reflect Career.zycto’s unwavering commitment to excellence. You will be responsible for managing support channels, developing comprehensive FAQ resources, and ensuring timely and effective resolution of all community inquiries. You will analyze feedback channels, identify emerging trends, and translate these insights into actionable strategies that enhance user satisfaction and strengthen our community bonds significantly. This role demands a proactive approach to problem-solving, a deep understanding of customer relationship management (CRM) systems, and the ability to navigate complex situations with grace, professionalism, and a solution-oriented mindset. You will collaborate closely with other departments, including talent acquisition, client relations, and marketing, to ensure a cohesive and consistent brand experience across all touchpoints, aligning community support efforts with overall business objectives.
Beyond day-to-day management, you will be a strategic thinker, contributing to the broader organizational goals by building scalable support frameworks and nurturing a culture of empowerment within your team. You will champion the voice of our community internally, advocating for improvements and new initiatives that directly benefit our users. We are looking for someone who is not just managing a team, but truly building a community—someone who understands that effective, empathetic support is the cornerstone of lasting relationships and brand loyalty. If you are passionate about connecting people, championing their success, and leading with integrity in a fast-paced and rewarding environment, Career.zycto offers the perfect platform for your talents to flourish. Join us in shaping positive experiences and driving mutual growth for professionals and organizations alike in the dynamic Marpole community.
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Key Responsibilities
- Lead, mentor, and manage a team of community support specialists, fostering a positive and high-performing environment.
- Develop and implement community support strategies aligned with company goals and customer satisfaction metrics.
- Oversee all community support channels, ensuring timely and effective resolution of inquiries and issues.
- Analyze community feedback and data to identify trends, areas for improvement, and new opportunities.
- Collaborate with cross-functional teams (e.g., Marketing, Sales, Product, HR) to ensure a consistent brand experience.
- Develop and maintain comprehensive FAQ resources, knowledge bases, and support documentation.
- Implement best practices for community engagement, conflict resolution, and proactive communication.
- Monitor and report on key performance indicators (KPIs) related to community support and satisfaction.
- Act as an escalation point for complex community issues, providing thoughtful and effective solutions.
Required Skills
- Minimum of 3 years of experience in a community management, customer support, or related leadership role.
- Proven ability to lead, motivate, and develop a team.
- Excellent written and verbal communication skills, with an emphasis on empathy and clarity.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with CRM software and community management platforms.
- Analytical mindset with the ability to interpret data and drive strategic decisions.
- Demonstrated experience in building and nurturing online and offline communities.
- Exceptional organizational and time management skills.
Preferred Qualifications
- Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
- Experience in the recruitment or human resources industry.
- Familiarity with the Vancouver job market and community dynamics.
- Certifications in community management or customer service excellence.
- Bilingualism (English and French or other relevant languages) is an asset.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (vacation, sick leave, holidays).
- Opportunities for professional development and continuous learning.
- Hybrid work model for enhanced flexibility and work-life balance.
- Collaborative and inclusive company culture.
- Regular team-building activities and social events.
- Retirement savings plan contributions.
- Access to a modern office in a vibrant Vancouver neighborhood.
How to Apply
To embark on this exciting journey with Career.zycto, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your experience and passion for community building. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
