About Company
Are you passionate about creating unforgettable guest experiences? Career.zycto partners with leading establishments to connect exceptional talent with dynamic opportunities in the hospitality sector. We champion environments where service excellence is paramount and every team member feels valued. For a Hotel Concierge Aide, this means stepping into a role where your friendly demeanor and meticulous organization directly contribute to guest satisfaction and hotel reputation. Join us in shaping the future of hospitality by placing you in a setting that celebrates proactive service and genuine connection, fostering your professional growth within a supportive and vibrant team culture.
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Job Description
Career.zycto is excited to partner with a prestigious hotel in Agege, Lagos, to find an enthusiastic and dedicated Hotel Concierge Aide. This is an incredible opportunity for an individual with a passion for service excellence and a desire to make a significant impact on guest satisfaction. As a Hotel Concierge Aide, you will be the welcoming face of the hotel, the first point of contact for many guests, and a crucial resource for enhancing their stay. Your role goes beyond mere assistance; you are an ambassador of hospitality, tasked with crafting memorable experiences through personalized service and local expertise. We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and genuinely enjoys helping others. Your ability to anticipate needs, resolve issues with grace, and provide insightful recommendations will be key to your success and the overall guest experience. This full-time position requires a proactive approach, attention to detail, and a commitment to maintaining the highest standards of service. You will be an integral part of a vibrant team, contributing to an atmosphere of warmth, efficiency, and sophisticated comfort. If you are looking to advance your career in hospitality and work in an establishment that values its team and its guests above all, then this role is for you. We believe that exceptional service begins with empowered employees, and we are committed to providing the training, resources, and support needed for you to excel. Embrace this chance to elevate your professional journey and become a cornerstone of our guest service excellence. This role offers a unique blend of challenge and reward, allowing you to develop a broad skill set in a dynamic hotel environment. You will gain invaluable experience in guest relations, logistics, and local expertise, all while contributing to a reputation for outstanding service.
Key Responsibilities
- Warmly greet all guests and visitors, providing an immediate positive impression of the hotel.
- Proactively assist guests with luggage handling upon arrival and departure, ensuring efficiency and care.
- Provide accurate and comprehensive information about hotel services, local attractions, dining, shopping, and transportation.
- Make reservations for guests, including restaurants, tours, transportation, and entertainment, as per their preferences.
- Handle guest inquiries, requests, and complaints with professionalism, efficiency, and a problem-solving attitude.
- Manage incoming and outgoing mail, packages, and messages for guests, ensuring timely delivery.
- Maintain the cleanliness and organization of the lobby and concierge desk area.
- Anticipate guest needs and offer personalized assistance to enhance their overall stay.
- Coordinate effectively with other hotel departments (e.g., Front Desk, Bell Staff, Housekeeping) to ensure seamless service delivery.
- Assist with special events or guest requests as needed, demonstrating flexibility and resourcefulness.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality setting.
- Strong organizational and multitasking abilities.
- Excellent knowledge of Agege, Lagos, and surrounding areas, including attractions, dining, and transport.
- Proficiency in basic computer applications and willingness to learn hotel property management systems (PMS).
- A friendly, professional, and welcoming demeanor.
- Ability to remain calm and effective under pressure.
- Strong problem-solving and decision-making capabilities.
- Impeccable personal presentation and grooming standards.
Preferred Qualifications
- Previous experience in a luxury hotel or high-volume customer service environment.
- A diploma or degree in Hospitality Management or a related field.
- Proficiency in an additional language commonly spoken in Nigeria or by international tourists (e.g., French, Yoruba, Igbo).
- Certification in First Aid or CPR.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance plan.
- Paid time off and holiday benefits.
- Opportunities for professional development and training.
- Clear pathways for career advancement within the hospitality sector.
- Employee discounts on hotel services and partner establishments.
- Daily meal allowances.
How to Apply
Interested candidates are invited to submit their application, including a detailed resume and cover letter outlining their experience and suitability for this role. Please click on the link below to apply for the job.
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