About Company
Are you passionate about creating seamless online experiences and delighting customers? Join Career.zycto, a dynamic and forward-thinking company revolutionizing customer engagement within the e-commerce sector. We believe that exceptional support is the cornerstone of brand loyalty and growth. At Career.zycto, you’ll find a collaborative environment where your communication skills and problem-solving abilities are not just valued, but essential to our success. We’re committed to fostering a workplace where every team member feels empowered to make a real impact, contributing directly to our mission of providing unparalleled service. If you thrive on helping others and are eager to grow in a fast-paced digital landscape, Career.zycto is your next home.
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Job Description
Career.zycto is on the lookout for a dedicated and enthusiastic Online Chat Support Specialist to join our thriving e-commerce platform team in Tejuosho, Yaba. In this pivotal role, you will be the frontline ambassador of our brand, providing timely, accurate, and friendly support to our diverse customer base via live chat. We are seeking an individual who is not only proficient in navigating digital communication tools but also possesses a genuine passion for assisting customers and resolving their queries with efficiency and empathy.
Your day will involve addressing a wide range of customer inquiries, from product information and order tracking to troubleshooting minor technical issues and processing returns or exchanges. This role is crucial for maintaining our high standards of customer satisfaction and ensuring a smooth shopping experience for everyone interacting with our platform. You will work closely with various internal teams, including sales, logistics, and technical support, to ensure comprehensive and consistent service delivery. The ideal candidate will be a proactive problem-solver, an excellent communicator, and possess a keen eye for detail, dedicated to turning every customer interaction into a positive brand experience. If you are eager to contribute to a vibrant e-commerce environment and help shape our customer success story, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries and issues via live chat in a professional and timely manner.
- Provide accurate information regarding products, orders, shipping, returns, and exchanges.
- Assist customers with navigating the e-commerce platform and resolving common technical issues.
- Escalate complex issues to the appropriate internal departments for further resolution.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Identify and report trends in customer queries to help improve our services and products.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Stay up-to-date with product knowledge, service updates, and e-commerce best practices.
Required Skills
- Excellent written communication skills with a strong command of English grammar and spelling.
- Minimum 1 year of experience in a customer service or chat support role, preferably in e-commerce.
- Proficiency in using live chat software and CRM systems.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High level of empathy and patience when dealing with customer concerns.
- Basic computer literacy and ability to learn new software quickly.
Preferred Qualifications
- A Bachelor's degree or HND in any discipline.
- Familiarity with e-commerce platforms (e.g., Shopify, Magento).
- Experience with ticketing systems (e.g., Zendesk, Freshdesk).
- Ability to speak additional local languages (e.g., Yoruba, Igbo, Hausa).
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid time off and public holidays.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Regular team-building activities and social events.
- Employee discounts on company products.
How to Apply
Ready to make a difference in the world of e-commerce customer support? We invite you to become a part of the Career.zycto family! Please click on the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to reviewing your application.
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