About Company
Woven Agency is a dynamic and forward-thinking creative and digital marketing agency based in Knaphill, Woking, with a strong focus on delivering exceptional results for our diverse client base. We believe in crafting compelling stories and building robust digital presences that drive growth and engagement. Our team is a vibrant mix of strategists, creatives, developers, and account managers, all united by a passion for innovation and client success. We foster a collaborative, supportive, and results-driven culture where every team member is empowered to make a significant impact. We pride ourselves on our agile approach, commitment to continuous learning, and our dedication to creating outstanding work that truly resonates with audiences. Though our physical roots are in Woking, our ethos embraces flexible working, enabling us to attract and retain the best talent across the UK.
Job Description
Are you a highly motivated and client-centric professional with a flair for building lasting relationships in a remote environment? Woven Agency is seeking a dedicated Remote Engagement Specialist to join our growing team. This is a crucial role focused on ensuring our clients in the UK market receive unparalleled service and derive maximum value from our digital marketing and creative solutions. As a Remote Engagement Specialist, you will be the primary point of contact for a portfolio of clients, acting as a trusted advisor and the internal voice of the client. You will be responsible for understanding their business objectives, translating those into actionable strategies with our internal teams, and ensuring timely, high-quality delivery. Your success will be measured by client satisfaction, retention rates, and the identification of growth opportunities. This role demands exceptional communication skills, a proactive attitude, and the ability to thrive independently while seamlessly collaborating with a remote team. If you are passionate about digital marketing and excel at fostering strong client partnerships from anywhere in the UK, we encourage you to apply.
Key Responsibilities
- Manage a portfolio of client accounts, serving as the main point of contact for all service-related queries and strategic discussions.
- Proactively engage with clients to understand their evolving needs, business goals, and challenges, identifying opportunities for additional services and solutions.
- Develop and maintain strong, long-lasting client relationships through regular communication via virtual meetings, email, and phone.
- Collaborate cross-functionally with internal creative, strategy, and technical teams to ensure client projects are delivered on time, within budget, and to the highest quality standards.
- Prepare and present regular client reports, performance reviews, and strategic recommendations, clearly articulating value and demonstrating ROI.
- Identify and mitigate potential risks to client satisfaction and retention, escalating issues when necessary and working towards swift resolution.
- Contribute to the development of client success strategies and best practices within the agency.
- Stay informed about industry trends, competitive landscape, and client-specific market developments to provide informed advice and insights.
Required Skills
- Minimum of 2 years of experience in client-facing roles such as Account Management, Client Success, or Engagement Specialist, preferably within an agency or B2B service environment.
- Demonstrable experience managing multiple client accounts simultaneously, with a proven track record of client satisfaction and retention.
- Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
- Strong proficiency in using CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Trello).
- Proven ability to work effectively and autonomously in a remote work setting, with excellent time management and organizational skills.
- A deep understanding of digital marketing principles and strategies (SEO, PPC, Social Media, Content Marketing, Web Development).
- Solutions-oriented mindset with strong problem-solving capabilities and attention to detail.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Experience working with clients in specific sectors relevant to Woven Agency's portfolio (e.g., B2B technology, e-commerce, professional services).
- Familiarity with marketing automation platforms and analytics tools (e.g., Google Analytics, Google Tag Manager).
- Certifications in project management (e.g., PRINCE2, PMP) or relevant digital marketing specialisms.
Perks & Benefits
- Competitive salary package with performance-based bonuses.
- Fully remote work model, offering flexibility and work-life balance.
- Generous holiday allowance.
- Opportunities for continuous professional development and training.
- Collaborative and supportive team environment.
- Access to the latest digital tools and technologies.
- Company pension scheme.
- Regular virtual team social events.
How to Apply
If you are a proactive and client-focused individual ready to make a significant impact from a remote setting, we’d love to hear from you! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. In your cover letter, please highlight your experience with remote client engagement and your understanding of the UK digital marketing landscape.