About Company
Nyungwe Top View Hill Hotel is a prestigious hotel nestled in the scenic hills overlooking Nyungwe Forest National Park in Southern Province, Rwanda. Renowned for its breathtaking views, tranquil ambiance, and exceptional service, we offer guests an unforgettable experience, blending luxury with the natural beauty of Rwanda. Our commitment to excellence extends to every aspect of our operations, from our comfortable accommodations to our exquisite dining experiences. We pride ourselves on creating a warm, welcoming environment for both our guests and our dedicated team members, fostering a culture of hospitality and professional growth. We believe in nurturing talent and providing opportunities for our staff to thrive in a supportive and dynamic work environment.
Job Description
Are you passionate about delivering outstanding guest experiences? Do you thrive in a dynamic, customer-focused environment where your efforts directly contribute to guest satisfaction? Nyungwe Top View Hill Hotel is seeking a highly motivated and engaging Waiter to join our vibrant restaurant team. This is a fantastic opportunity for individuals who are enthusiastic about hospitality and eager to work in a beautiful setting.
As a Waiter, you will be the face of our restaurant, responsible for providing impeccable food and beverage service to our esteemed guests. You will play a crucial role in ensuring every dining experience is memorable, from the moment guests are seated until they depart. We are looking for someone with a friendly demeanor, excellent communication skills, and a keen eye for detail. This role offers a flexible schedule, accommodating various shifts to ensure both your work-life balance and our operational needs are met. You will be expected to work collaboratively with kitchen staff and other front-of-house team members to maintain a seamless and efficient service flow. Your dedication to upholding our high standards of service and presentation will be paramount. Join us and become a part of a team that is dedicated to providing unparalleled hospitality in one of Rwanda’s most stunning locations.
This position requires a proactive individual who can anticipate guest needs, handle inquiries gracefully, and resolve any issues promptly and professionally. You will be responsible for setting up dining areas, taking accurate orders, serving meals and beverages, and clearing tables, all while maintaining a pristine and inviting atmosphere. We value individuals who are eager to learn, adapt quickly, and contribute positively to our team spirit. You will also assist in maintaining inventory, ensuring cleanliness standards are met, and adhering to all health and safety regulations. If you are looking for a role where you can grow your skills in a supportive environment and make a real impact on guest satisfaction, we encourage you to apply and contribute to our hotel’s reputation for excellence.
Key Responsibilities
- Warmly greet guests upon arrival and assist them with seating arrangements.
- Present menus, answer questions about menu items, and make recommendations.
- Take accurate food and beverage orders using our POS system.
- Serve food and beverages promptly and professionally.
- Monitor dining areas for cleanliness and ensure tables are cleared and reset efficiently.
- Address guest inquiries and resolve any complaints or issues to ensure satisfaction.
- Collaborate with kitchen and bar staff to ensure smooth service delivery.
- Handle cash and card payments accurately and process transactions.
- Adhere to all food safety and hygiene standards.
- Assist with opening and closing duties, including setup and breakdown of dining areas.
- Maintain a thorough knowledge of the restaurant's menu, specials, and promotions.
Required Skills
- Proven experience as a Waiter/Waitress or in a similar role within a hospitality setting.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and a commitment to high standards of service.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in basic arithmetic for handling transactions.
Preferred Qualifications
- Fluency in Kinyarwanda and English; knowledge of French is a plus.
- Experience with point-of-sale (POS) systems.
- A diploma or certificate in Hospitality Management or related field.
- Understanding of Rwandan culinary traditions and international cuisine.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Opportunity to work in a stunning natural environment.
- Supportive and collaborative team culture.
- Professional development and training opportunities.
- Staff meals provided during shifts.
- Potential for career advancement within the hotel.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their suitability for this role. Please click on the link below to apply for the job.