About Company
Propel your career forward with Career.zycto, where we connect ambitious individuals with unparalleled opportunities in Dubai’s dynamic financial sector. For a banking teller support professional, our extensive network ensures access to roles within leading institutions that prioritize growth and innovation. We understand the critical link you provide between customers and financial services, valuing precision and outstanding client relations. Join a team dedicated to fostering your success in a rewarding and challenging environment, making us the ideal partner for your next career move.
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Job Description
We are seeking a highly motivated and detail-oriented individual to join our client’s team in Dubai Healthcare City as a Banking Teller Support professional. In this pivotal role, you will be the front-line ambassador, providing essential support to branch operations and ensuring a seamless banking experience for our valued customers. Your day-to-day responsibilities will involve a blend of direct customer interaction, efficient transaction processing, and administrative duties that keep the branch running smoothly.
This isn’t just about handling cash; it’s about building trust, resolving inquiries with empathy, and accurately executing a wide range of financial services. You will be instrumental in managing customer accounts, assisting with deposits, withdrawals, transfers, and bill payments, all while adhering strictly to banking regulations and internal policies. A keen eye for detail, exceptional numerical accuracy, and a commitment to maintaining confidentiality are paramount. Beyond transactions, you will be a key resource for customers, helping them navigate banking products and services, answering questions, and escalating complex issues to the appropriate personnel.
The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a proactive approach to problem-solving. This role offers an incredible opportunity to develop a deep understanding of banking operations, enhance your customer service expertise, and build a rewarding career within a prestigious financial institution. You’ll be part of a supportive team, contributing directly to the branch’s success and customer satisfaction. If you are passionate about service excellence and looking to make a significant impact in the banking sector, we encourage you to apply.
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Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Assist customers with account inquiries, statement requests, and general banking product information.
- Verify customer identities and transaction details to prevent fraud and ensure compliance.
- Balance cash drawers and reconcile daily transactions, investigating and resolving discrepancies promptly.
- Provide exceptional customer service, building rapport and addressing concerns with professionalism and empathy.
- Handle routine administrative tasks such as filing, record-keeping, and managing branch supplies.
- Educate customers on self-service options and digital banking solutions.
- Maintain strict adherence to all banking policies, procedures, and regulatory requirements.
- Collaborate with other branch staff to ensure smooth operations and a cohesive customer experience.
- Identify opportunities to cross-sell bank products and services based on customer needs.
- Escalate complex customer issues or complaints to senior tellers or branch management as required.
Required Skills
- Proven experience in a customer service or cash handling role, preferably within banking or retail.
- Exceptional communication and interpersonal skills, both verbal and written.
- Strong numerical aptitude and meticulous attention to detail.
- Proficiency in basic computer applications and ability to learn banking software quickly.
- Ability to work accurately under pressure and manage multiple tasks simultaneously.
- High level of integrity, trustworthiness, and ability to handle confidential information.
- Strong problem-solving skills and a proactive approach to customer needs.
Preferred Qualifications
- Bachelor’s degree or Diploma in Banking, Finance, Business Administration, or a related field.
- Previous experience as a bank teller or similar financial services role.
- Familiarity with UAE banking regulations and practices.
- Proficiency in Arabic is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and medical insurance.
- Generous annual leave.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Employee wellness programs.
- Access to exclusive banking perks and discounts.
How to Apply
Interested candidates are invited to click on the link below to apply for this exciting opportunity. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application!
