About Company
Ready to embark on a fulfilling career where your service makes a tangible difference? Career.zycto partners with leading hospitality establishments across Nigeria, connecting dedicated individuals with opportunities that foster growth and professional development. We understand the unique needs of the hospitality sector and strive to place candidates in environments where their contributions are valued. For a Hotel Bell Attendant, we believe in providing not just a job, but a pathway to a stable and rewarding future, ensuring comfort and convenience with provided accommodation. Join us in shaping exceptional guest experiences.
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Job Description
This pivotal role is crucial for creating an inviting and memorable first impression for guests, serving as the welcoming face of our client’s esteemed hotel. It demands a unique blend of physical stamina, impeccable customer service skills, and a genuine passion for hospitality. As the first point of contact for many, the Hotel Bell Attendant is instrumental in setting a positive tone for a guest’s entire stay, embodying the hotel’s commitment to excellence and comfort.
As a Hotel Bell Attendant, you will be an integral part of our client’s dedicated front-of-house team, ensuring every guest experiences warmth and efficiency from the very moment they arrive at our Akoka, Yaba location. Your primary responsibilities will revolve around adeptly assisting guests with their luggage, facilitating a smooth and swift check-in and check-out process, and providing valuable, insightful information about the hotel’s extensive amenities and local Akoka and Yaba attractions. This position extends far beyond merely carrying bags; it’s about intuitively anticipating guest needs, proactively offering solutions, and consistently maintaining a poised, professional, and friendly demeanor, even within a bustling, fast-paced environment.
You will quickly become a friendly and familiar face, helping guests comfortably navigate their temporary home, whether it involves courteously directing them to their assigned room, clearly explaining how to operate various in-room facilities, or simply offering a kind word and a reassuring smile. The ideal candidate will possess outstanding verbal communication skills, a meticulous attention to detail, and a proactive, guest-centric approach to ensuring maximum satisfaction. You will be expected to work collaboratively and seamlessly with the front desk team, concierge services, and other essential hotel departments to guarantee an uninterrupted and superior service delivery.
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Beyond direct guest interaction, the role involves maintaining the pristine cleanliness and impeccable organization of the hotel’s lobby and main entrance areas, assisting with the timely delivery of packages, mail, or messages to guest rooms, and promptly addressing any guest requests or concerns, escalating them to management when necessary. Safety and security are paramount in this role; you will receive comprehensive training to handle guest belongings with the utmost care, discretion, and professionalism, adhering strictly to all hotel policies and security procedures. This is an incredible opportunity to launch or significantly further your career in hospitality within a supportive and dynamic environment, with the significant added benefit of comfortable accommodation provided directly by the hotel. This provision allows you to focus wholeheartedly on delivering exceptional service without the daily concerns of commute or housing expenses. We are actively seeking individuals who are not just looking for a job, but a place to grow, thrive, and make a lasting, positive impact on every guest’s experience.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering immediate assistance with luggage and inquiries.
- Safely and efficiently transport guest luggage to and from rooms, vehicles, and storage areas.
- Assist guests with check-in and check-out procedures, ensuring a seamless experience.
- Provide accurate and engaging information about hotel facilities, services, and local attractions in Akoka/Yaba.
- Escort guests to their rooms, offering explanations of room features and amenities.
- Assist guests with transportation arrangements, including taxis, car services, and public transport directions.
- Promptly deliver messages, packages, and amenities to guest rooms.
- Maintain a clean, tidy, and organized hotel lobby, entrance, and bell stand area.
- Respond courteously and efficiently to guest requests and complaints, escalating to management when appropriate.
- Adhere strictly to all hotel safety, security, and privacy procedures regarding guest belongings and personal information.
- Collaborate effectively with the front desk, concierge, housekeeping, and other hotel departments to ensure guest satisfaction.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a consistently friendly, approachable demeanor.
- Ability to lift and carry heavy luggage (up to 50 lbs / 23 kg) frequently and safely.
- Physical stamina to stand, walk, and lift for extended periods throughout a shift.
- Exceptional attention to detail and strong organizational skills.
- Professional appearance and conduct consistent with a premium hospitality environment.
- Basic knowledge of hotel operations and guest service principles.
Preferred Qualifications
- Previous experience (6+ months) in a hospitality or customer service role.
- Familiarity with local Akoka/Yaba area attractions, landmarks, and transportation networks.
- Ability to communicate effectively in multiple languages relevant to the local demographic (e.g., Yoruba, Igbo, Hausa).
- High School Diploma or equivalent educational qualification.
Perks & Benefits
- Competitive monthly salary with opportunities for gratuities.
- Comfortable on-site accommodation provided by the hotel.
- Opportunities for career growth and professional development within the hospitality sector.
- Complimentary meals provided during shifts.
- Comprehensive health and wellness programs.
- Employee discounts on hotel services and amenities.
- A supportive, inclusive, and dynamic work environment.
- Ongoing training in hospitality best practices and guest service excellence.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their experience and passion for hospitality. Please ensure your application highlights your customer service skills, physical capability, and availability for a full-time, on-site role. We look forward to reviewing your application and potentially welcoming you to our client’s team.
