About Company
A microfinance support officer thrives on enabling financial inclusion and community empowerment. Career.zycto is at the forefront of this mission, offering a vibrant platform where your dedication directly translates into tangible impact for individuals and small businesses. We foster a collaborative environment, valuing proactive problem-solving and a genuine passion for making a difference in the local economy. Join a team committed to innovative financial solutions and personal growth, working with diverse communities across Dubai. This role is perfect for someone eager to contribute to meaningful economic development.
Advertisement
Job Description
Are you passionate about empowering communities through financial inclusion? Career.zycto is seeking a dedicated and detail-oriented Microfinance Support Officer to join our dynamic team in Ras Al Khor, Dubai. This pivotal role offers an exciting opportunity to contribute directly to the economic growth and stability of individuals and small businesses within the vibrant UAE landscape. You will be instrumental in supporting our microfinance operations, ensuring smooth client interactions, and maintaining the integrity of our financial services.
As a Microfinance Support Officer, you will be the backbone of our client-facing and administrative processes. Your daily tasks will involve assisting clients through various stages of their microfinance journey, from initial inquiry and application to loan disbursement and repayment monitoring. You will play a crucial role in building trust and fostering long-term relationships with our beneficiaries, providing them with clear information and excellent service. This position demands a blend of compassion, meticulous organization, and a strong understanding of financial principles, even if basic. You will work closely with our field officers and credit analysts, ensuring that all client data is accurately captured, processed, and managed in compliance with our internal policies and regulatory standards.
Career.zycto is committed to making a tangible difference in the lives of underserved communities by providing accessible financial tools and education. We believe in nurturing talent and offering a supportive environment where you can grow professionally and personally. If you are a proactive individual with a keen eye for detail, excellent communication skills, and a genuine desire to contribute to a meaningful cause, we encourage you to apply. This role is not just a job; it’s an opportunity to be part of a mission that drives positive socio-economic change across Dubai and beyond.
Advertisement
Key Responsibilities
- Serve as the primary point of contact for microfinance clients, addressing inquiries and providing comprehensive support.
- Assist clients with the completion of loan applications, ensuring accuracy and completeness of all required documentation.
- Process loan disbursements and monitor repayment schedules, proactively following up on overdue accounts.
- Maintain meticulous client records and financial data in our internal systems, adhering to strict data privacy and security protocols.
- Collaborate with credit officers and branch managers to evaluate loan applications and facilitate the approval process.
- Conduct initial client screenings and eligibility assessments in accordance with company policies.
- Prepare regular reports on client activities, loan performance, and operational metrics for management review.
- Participate in community outreach programs and financial literacy workshops to educate potential clients.
- Ensure full compliance with all local financial regulations and internal operational guidelines.
- Identify and escalate potential issues or risks related to client accounts or operational processes.
Required Skills
- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service orientation with an empathetic approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Basic understanding of financial concepts and banking operations.
- Proven ability to work independently and as part of a team.
- High level of integrity and professional ethics.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
- 1-2 years of experience in microfinance, banking, customer service, or a similar financial support role.
- Proficiency in Arabic and English is highly advantageous.
- Valid UAE driving license.
- Experience with financial software or CRM systems.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- The chance to make a real impact on local communities.
- Generous annual leave.
- Work-life balance initiatives.
How to Apply
If you are ready to contribute your skills to a meaningful mission and grow with a forward-thinking organization, we invite you to apply. Please click on the link below to submit your application directly. We look forward to reviewing your profile!
