About Company
Farmers Insurance Group has been serving the insurance needs of communities across America for nearly a century. As one of the nation’s largest insurance carriers, we provide a wide range of insurance products including auto, home, life, and business coverage. Our commitment extends beyond policies to fostering strong relationships with our customers, helping them protect what matters most. We pride ourselves on innovation, a culture of continuous learning, and a deep dedication to our employees and the communities we serve. Farmers is more than an insurance company; we are a network of dedicated professionals working together to provide peace of mind and support during life’s most challenging moments.
Job Description
Are you an empathetic problem-solver with a meticulous eye for detail, seeking a challenging yet rewarding career that offers the flexibility of working from home? Farmers Insurance Group, a leading provider of insurance products and services across the nation, is actively seeking a dedicated and experienced Remote Insurance Claims Specialist to join our dynamic team. This full-time opportunity is based out of our operations supporting the Oxnard, California region, allowing you to make a significant impact on policyholders’ lives while enjoying the comfort and convenience of a remote work environment.
At Farmers, we understand that filing a claim can be a stressful time for our policyholders. Our Claims Specialists are the compassionate front line, guiding customers through the entire claims process with unparalleled clarity, expertise, and a steadfast commitment to fair and timely resolutions. In this critical remote role, you will be primarily responsible for investigating, negotiating, and settling a diverse range of insurance claims, focusing on property and casualty lines. Your daily tasks will involve more than just processing paperwork; you will serve as a trusted advisor, communicating complex policy information in an understandable manner, diligently assessing damages, accurately determining coverage, and ensuring all claims are handled efficiently, ethically, and in strict compliance with state regulations and company guidelines.
We are looking for an individual who thrives on autonomy, possesses exceptional organizational skills, and can manage a busy and varied caseload effectively from a home office setting. Your ability to build rapport quickly and effectively over the phone and through various digital channels, coupled with your strong analytical prowess and sound judgment, will be key to your success. You’ll leverage cutting-edge claims management software and communication tools to interact seamlessly with policyholders, independent adjusters, repair shops, attorneys, and other third parties involved in the claims process. This role is more than just processing claims; it’s about providing peace of mind, alleviating stress, and upholding the fundamental promise we make to our customers when they need us most. We value proactive communication, problem-solving abilities, and a commitment to continuous learning in the ever-evolving insurance landscape. If you are passionate about delivering exceptional customer service, possess a strong work ethic, and are ready to contribute your expertise to a company that deeply values its employees and customers alike, we encourage you to apply. Join Farmers Insurance and become an integral part of a compassionate team dedicated to restoring lives and livelihoods, all from the flexibility of your remote workspace.
Key Responsibilities
- Manage a caseload of insurance claims from initial report to final resolution, ensuring compliance with company policies and regulatory requirements.
- Conduct thorough investigations to determine coverage, liability, and extent of damages for property and casualty claims.
- Communicate effectively and empathetically with policyholders, providing clear updates and explaining complex claims processes.
- Negotiate settlements with policyholders, third parties, and their representatives in a fair and timely manner.
- Document all claim activities, decisions, and communications accurately and thoroughly in the claims management system.
- Collaborate with internal departments, external adjusters, legal counsel, and vendors to facilitate claims resolution.
- Identify and investigate potential fraudulent claims, escalating as necessary.
- Maintain up-to-date knowledge of insurance products, policies, industry trends, and state-specific regulations.
- Deliver exceptional customer service while managing sensitive situations with professionalism and discretion.
Required Skills
- Minimum 3 years of experience in insurance claims handling (P&C preferred).
- Proven ability to work independently and manage a high-volume caseload effectively in a remote environment.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Proficiency in claims management software and standard office applications (MS Office Suite).
- Demonstrated empathy and customer service orientation.
- Ability to make sound decisions under pressure.
- High-speed, reliable internet connection and a dedicated home office workspace.
Preferred Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- Insurance industry certifications (e.g., AIC, CPCU, SCLA).
- Experience with subrogation or litigation management.
- Bilingual proficiency (English/Spanish) highly valued.
- Advanced experience with specific claims processing systems relevant to Farmers Insurance.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off (PTO) and company holidays.
- Remote work flexibility and support.
- Opportunities for professional development and career advancement.
- Employee assistance programs and wellness initiatives.
- Employee discount programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your experience in remote work environments and insurance claims, demonstrating how your skills align with the responsibilities of this role.