About Company
Are you eager to kickstart your career in a dynamic tech environment? Career.zycto is a forward-thinking talent acquisition firm dedicated to connecting promising individuals with exceptional opportunities across various sectors. We pride ourselves on fostering growth and providing pathways for ambitious professionals to thrive. Joining our network means becoming part of a community that values innovation, learning, and operational excellence. For an ICT Center Attendant, we offer a unique launchpad, supporting your journey into the world of information technology with hands-on experience and a supportive team dedicated to your development. Discover where your potential can lead with us.
Advertisement
Job Description
Career.zycto is seeking a highly motivated and enthusiastic individual to join our client’s team as an Entry-Level ICT Center Attendant in Apapa, Lagos. This is an incredible opportunity for someone passionate about technology, eager to learn, and committed to providing excellent support in a bustling ICT environment. As an ICT Center Attendant, you will be the friendly face and first point of contact for users, ensuring the smooth operation of computer systems, networks, and peripheral equipment within the center. You will be instrumental in creating an accessible and productive digital space for students, researchers, or general users, facilitating their access to vital information and resources.
In this vital role, you will play a crucial part in maintaining a functional and user-friendly computing experience for all visitors. Your responsibilities will range from troubleshooting basic technical issues and assisting users with software applications to managing equipment inventory, ensuring compliance with usage policies, and maintaining the cleanliness and orderliness of the center. We are looking for a proactive problem-solver who can communicate effectively, demonstrate patience, and maintain a positive attitude even during peak periods. Your ability to quickly assess and resolve common user issues, or escalate complex ones to senior technicians, will be key to the center’s efficiency. You’ll also assist with the setup and dismantling of equipment for presentations or special projects, contributing to a versatile service offering.
This entry-level position is perfect for recent graduates or individuals looking to gain practical experience in information technology support. You will receive comprehensive training and mentorship, allowing you to develop a solid foundation in IT operations and customer service. Beyond the day-to-day tasks, you’ll learn about system diagnostics, basic network configurations, and best practices in data management and security. If you are detail-oriented, possess a keen interest in computer systems, and are ready to contribute to a collaborative and supportive team, we encourage you to apply. This role offers a fantastic stepping stone into a rewarding career in IT, providing exposure to various hardware, software, and network components, while significantly enhancing your interpersonal and technical skills. Join us and help create an optimal learning and working environment for all users, fostering digital literacy and seamless access to technology.
Advertisement
Key Responsibilities
- Provide first-level technical support to users (e.g., login issues, basic software operation, printer problems).
- Assist users with accessing and utilizing ICT resources, including computers, internet, and software applications.
- Monitor and maintain the operational readiness of all ICT equipment, including hardware and software.
- Perform routine checks and minor troubleshooting of computers, printers, scanners, and network connections.
- Ensure the ICT center is clean, organized, and secure at all times.
- Manage equipment sign-in/sign-out procedures and maintain accurate inventory records.
- Escalate complex technical issues to senior IT staff when necessary.
- Educate users on best practices for computer usage and data security.
- Assist with the setup and dismantling of equipment for workshops or special events.
- Enforce ICT center policies and guidelines to ensure a productive environment for all users.
Required Skills
- Basic knowledge of computer hardware and software (Windows OS, Microsoft Office Suite).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach.
- Ability to work independently and as part of a team.
- High level of patience and a customer-centric attitude.
- Attention to detail and good organizational skills.
- Ability to follow instructions and learn new technologies quickly.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Prior experience in a customer service role.
- Familiarity with network basics (LAN, Wi-Fi).
- Certification in IT fundamentals (e.g., CompTIA A+).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive training and professional development opportunities.
- Opportunity to work in a dynamic and supportive environment.
- Exposure to various IT technologies and systems.
- Career growth pathways within the IT sector.
- Health and wellness benefits.
- Paid time off.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their interest in the role and relevant experience. Please ensure your application highlights your enthusiasm for technology and customer support.
