About Company
Redstone Federal Credit Union (RFCU) is one of the largest credit unions in the United States, proudly serving over 500,000 members across North Alabama and Middle Tennessee. With a rich history spanning over 65 years, RFCU is deeply rooted in the community, committed to providing exceptional financial services and fostering economic growth. We pride ourselves on our member-centric approach, innovative solutions, and a culture that values integrity, teamwork, and continuous improvement. As an employer, RFCU offers a supportive and dynamic work environment where employees are empowered to grow, learn, and contribute to the success of our members’ financial journeys. Joining RFCU means becoming part of a dedicated team that makes a tangible difference in people’s lives every day, upholding our mission to be our members’ trusted financial partner.
Job Description
Are you a meticulous and detail-oriented professional with a passion for helping individuals achieve their homeownership dreams? Redstone Federal Credit Union is seeking a dedicated and experienced Online Loan Processor to join our dynamic team. This is a fully remote, work-from-home opportunity, allowing you to contribute to our mission from the comfort of your home office while making a significant impact on our members’ financial well-being.
In this role, you will be instrumental in the loan application process, responsible for gathering and verifying all necessary documentation for mortgage and consumer loans. You will serve as a crucial liaison between loan officers, members, and third-party vendors, ensuring a smooth, efficient, and compliant processing experience. Your expertise in reviewing credit reports, income statements, asset documentation, and property appraisals will be critical in preparing loan files for underwriting. We are looking for someone who thrives in a fast-paced environment, possesses exceptional organizational skills, and has a keen eye for accuracy. If you are committed to delivering outstanding member service and excel at managing multiple priorities with precision, we encourage you to apply and become a valued part of the Redstone Federal Credit Union family.
Key Responsibilities
- Manage a pipeline of mortgage and consumer loan applications from submission through closing, ensuring all stages are completed efficiently and accurately.
- Review and verify all loan documentation, including credit reports, income, asset, and employment verification, ensuring compliance with federal, state, and RFCU guidelines.
- Communicate regularly with loan officers, members, and third parties (e.g., appraisers, title companies) to obtain necessary information and provide status updates.
- Order and review third-party reports, such as appraisals, title commitments, and flood certifications.
- Identify and resolve discrepancies or issues in loan files promptly, escalating complex situations to the appropriate personnel.
- Ensure all loan files are complete, accurate, and properly documented prior to submission to underwriting.
- Maintain up-to-date knowledge of all relevant lending regulations, policies, and procedures.
- Provide exceptional member service, addressing inquiries and concerns with professionalism and efficiency.
Required Skills
- Minimum of 3 years of experience in loan processing (mortgage and/or consumer loans)
- Proficiency with loan origination software (LOS) and Microsoft Office Suite
- Thorough understanding of lending regulations (e.g., TRID, RESPA, HMDA)
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Strong attention to detail and accuracy.
- Exceptional verbal and written communication skills.
- Ability to work independently and as part of a remote team.
- High-speed internet access and a dedicated home office workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in Finance, Business Administration, or a related field.
- Experience with Encompass LOS.
- NMLS registration (for mortgage-specific processing roles).
- Previous experience in a credit union or banking environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and paid holidays.
- Employee assistance program (EAP).
- Opportunities for professional development and career advancement.
- Remote work flexibility.
- Access to exclusive employee loan rates.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant loan processing experience and your ability to work effectively in a remote environment. We look forward to reviewing your qualifications!