About Company
CrossCountry Mortgage is a national mortgage lender known for its unwavering commitment to providing clients with an exceptional home loan experience. With a vast network of branches across the country and a dedicated team of professionals, we empower individuals and families to achieve their homeownership dreams. We pride ourselves on our innovative technology, diverse loan products, and a culture that values collaboration, integrity, and customer satisfaction. At CrossCountry Mortgage, you’re not just finding a job; you’re building a career with a company that supports your growth and celebrates your success. We believe in fostering an inclusive environment where every team member feels valued and has the opportunity to make a significant impact. Join us and become part of a team that’s redefining the mortgage industry, helping people plant roots and build futures.
Job Description
Are you a highly motivated and customer-centric mortgage professional seeking a challenging yet rewarding remote opportunity? CrossCountry Mortgage is expanding its team and looking for an experienced Remote Mortgage Specialist to join our dynamic workforce based out of the Tempe, Arizona region. In this crucial full-time role, you will be instrumental in guiding clients through the entire mortgage process, from initial inquiry to successful closing, all from the comfort and convenience of your home office. You’ll be responsible for evaluating applicants’ financial information, providing tailored advice on suitable loan products, and ensuring all documentation meets stringent regulatory and company standards. This position demands not only exceptional communication skills and a deep understanding of mortgage products and regulations but also the ability to build strong rapport and trust with clients remotely. You will leverage our cutting-edge technology, including advanced CRM and loan origination systems, and comprehensive resources to deliver an unparalleled level of service, making the home financing journey seamless and stress-free for our clients. This is more than just processing loans; it’s about building lasting relationships, solving complex financial puzzles, and ultimately helping individuals and families achieve their homeownership dreams. We provide robust training and continuous support to ensure your success in this remote capacity. We are looking for someone who thrives in a fast-paced yet supportive environment, is meticulously detail-oriented, and passionate about making a real difference in people’s lives through homeownership. If you are ready to take your mortgage career to the next level with a company that genuinely invests in its people and offers the flexibility of remote work, we strongly encourage you to apply. This role offers the unique opportunity to combine your expertise with the convenience of working from home while still being part of a collaborative national team.
Key Responsibilities
- Manage a pipeline of mortgage applications from initial contact to close.
- Conduct thorough financial assessments of clients to determine eligibility and recommend appropriate loan products (FHA, VA, Conventional, USDA, Jumbo, etc.).
- Educate clients on various mortgage options, rates, terms, and the application process.
- Gather and review necessary financial documentation, ensuring accuracy and completeness.
- Serve as the primary point of contact for clients, real estate agents, and other stakeholders, providing timely updates and exceptional service.
- Maintain strict compliance with all federal, state, and local mortgage lending regulations.
- Collaborate effectively with underwriters, processors, and closing teams to ensure smooth loan progression.
- Utilize CRM and loan origination software to track progress, document interactions, and manage client data.
- Proactively identify and resolve potential issues or roadblocks in the loan process.
- Stay current with industry trends, market conditions, and changes in mortgage regulations.
Required Skills
- 2+ years of experience in mortgage origination, processing, or related roles.
- NMLS license (or ability to obtain promptly upon hire).
- Demonstrated knowledge of various loan products (Conventional, FHA, VA, USDA).
- Proficiency in loan origination systems (LOS) and CRM software.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a proven track record of delivering high-quality service.
Preferred Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Existing book of business or strong networking capabilities.
- Experience with a major loan origination system like Encompass.
- Bilingual proficiency (especially Spanish).
- Proven ability to meet and exceed sales or production goals.
Perks & Benefits
- Competitive base salary with robust commission structures.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development and career advancement.
- Access to cutting-edge technology and tools.
- Supportive, collaborative remote work culture.
- Employee assistance program.
How to Apply
If you are a dedicated and experienced mortgage professional ready to thrive in a remote setting, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.