About Company
Lesotho PostBank is a robust financial institution wholly owned by the Government of Lesotho, established with the primary objective of providing accessible and affordable banking services to all Basotho, particularly in rural and underserved areas. We are deeply committed to fostering financial inclusion and economic development across the nation, ensuring that vital financial tools reach every corner of the country. With a growing network of branches and a dedicated team of professionals, we strive to offer innovative, secure, and reliable financial solutions that empower individuals, families, and businesses. Our core values revolve around integrity, customer focus, community upliftment, and operational excellence, making us a pivotal and trusted player in Lesotho’s financial landscape. Joining Lesotho PostBank means becoming part of a team that doesn’t just process transactions but actively makes a tangible difference in people’s lives and contributes to the nation’s prosperity. We pride ourselves on creating a supportive and growth-oriented environment where employees can thrive and contribute meaningfully.
Job Description
Are you a highly organized, detail-oriented, and proactive individual eager to kickstart or advance your career in a dynamic and supportive financial environment? Lesotho PostBank is actively seeking a motivated Office Clerk to join our bustling branch in Ha Matlosa, Mohale’s Hoek. This vital administrative role is the operational backbone of our local branch, ensuring the smooth day-to-day functioning of our office and contributing significantly to our overall customer service excellence. As an Office Clerk, you will be instrumental in managing various aspects of office communications, meticulously maintaining accurate records, and providing essential administrative support to our diverse team across different departments. This position offers a unique and invaluable opportunity to gain hands-on experience and learn the intricate operations of the financial services sector, develop robust professional skills, and grow within a reputable national institution dedicated to public service.
You will be entrusted with a diverse range of tasks, from proficiently managing incoming and outgoing correspondence – both physical and digital – to organizing critical documents, managing supplies, and assisting proactively with client queries, ensuring every interaction reflects our commitment to quality service. We are specifically looking for a candidate who is proactive, possesses a strong and reliable work ethic, and is genuinely eager to contribute positively to a team dedicated to serving the community effectively. If you possess excellent communication skills, demonstrate a meticulous approach to administrative tasks, have a keen eye for detail, and harbor a genuine desire to make a tangible difference in the operational efficiency and client satisfaction of a leading financial institution, we strongly encourage you to apply. Become a valued and integral member of the Lesotho PostBank family, where your contributions are recognized and your professional growth is supported.
Key Responsibilities
- Manage incoming and outgoing mail, emails, and phone calls, directing them to the appropriate personnel.
- Maintain accurate and organized filing systems (both physical and digital) for important documents, records, and client information.
- Prepare, compile, and sort documents for data entry and processing, ensuring accuracy and completeness.
- Assist with the preparation of reports, presentations, and other official documents as required by management.
- Operate and maintain office equipment such as photocopiers, scanners, and printers, troubleshooting minor issues.
- Order and maintain inventory of office supplies, ensuring adequate stock levels and efficient usage.
- Provide general administrative support to various departments and staff members as needed, fostering a collaborative environment.
- Greet visitors and clients warmly, directing them appropriately and ensuring a positive first impression of the branch.
- Assist in scheduling appointments, managing calendars, and coordinating meetings for staff.
- Adhere strictly to all company policies, procedures, and data confidentiality guidelines, maintaining high ethical standards.
Required Skills
- Proven experience as an Office Clerk or in a similar administrative role (at least 1 year).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong verbal and written communication skills in English and Sesotho.
- Exceptional attention to detail and accuracy in all administrative work.
- Ability to work independently with minimal supervision and collaboratively as part of a team.
- High level of integrity, professionalism, and discretion in handling sensitive information.
Preferred Qualifications
- High School Diploma or equivalent; a post-secondary certificate or diploma in office administration, secretarial studies, or a related field is a distinct advantage.
- Familiarity with banking operations or experience within a financial services environment.
- Experience with record-keeping software or database management systems.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive medical aid coverage for employees and their dependents.
- Generous paid time off, including annual leave and public holidays.
- Extensive opportunities for professional development, training, and career growth within the banking sector.
- A supportive, inclusive, and collaborative work environment.
- The opportunity to contribute to a national institution dedicated to serving the community and fostering financial inclusion.
How to Apply
To apply for this exciting opportunity as an Office Clerk at Lesotho PostBank, please click on the application link below. Ensure your resume highlights your relevant experience and skills, specifically addressing the requirements outlined in this job post. We look forward to reviewing your application and potentially welcoming you to the Lesotho PostBank team, where your contributions will be valued and supported.