About Company
Are you driven by a passion for helping others navigate complex healthcare decisions? At Career.zycto, we believe in empowering individuals to secure their health and future with confidence. We’re a forward-thinking firm committed to delivering exceptional service and fostering meaningful client relationships. Join a team where your expertise in health insurance makes a tangible difference in people’s lives every day. We cultivate a supportive, collaborative environment perfect for a Health Insurance Representative eager to grow their career and positively impact our community in Singapore.
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Job Description
Career.zycto is seeking a dedicated and client-focused Health Insurance Representative to join our dynamic team in Bangkit, Singapore. This is an unparalleled opportunity for an individual with a strong understanding of health insurance products and a genuine desire to provide outstanding service. In this critical role, you will be the primary point of contact for clients, guiding them through various health insurance options, explaining policy benefits, and assisting with claims processing. Your expertise will empower individuals and families to make informed decisions about their healthcare coverage, ensuring peace of mind and financial security. We are looking for someone who is not only knowledgeable about the intricacies of health insurance but also possesses exceptional communication skills and an empathetic approach. You will be responsible for building lasting relationships, addressing client inquiries, resolving issues efficiently, and providing comprehensive administrative support related to policies. This position offers a chance to grow within a supportive company culture that values professional development and recognizes the impact of your contributions. If you’re passionate about health, dedicated to service excellence, and ready to make a significant difference, we invite you to apply and become a vital part of our mission to simplify healthcare insurance for our community.
Key Responsibilities
- Serve as the primary point of contact for client inquiries regarding health insurance policies, coverage, and claims.
- Educate clients on various health insurance products, benefits, terms, and conditions, ensuring clarity and understanding.
- Assist clients with new policy applications, renewals, amendments, and claims submissions, adhering to company and regulatory guidelines.
- Accurately process and manage client documentation and maintain up-to-date client records in the CRM system.
- Resolve client issues and complaints promptly and professionally, escalating complex cases to senior staff when necessary.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Stay informed about industry trends, regulatory changes, and new health insurance products.
- Proactively identify opportunities to enhance client experience and streamline operational processes.
- Conduct policy reviews with clients to ensure their coverage meets their evolving needs.
Required Skills
- Minimum 2 years of experience in health insurance or a related financial services role.
- Strong understanding of health insurance products, terminology, and industry regulations in Singapore.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to build rapport and establish trust with clients.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional problem-solving abilities and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Strong organizational skills and ability to manage multiple priorities.
Preferred Qualifications
- Diploma or Bachelor's degree in Business, Finance, Insurance, or a related field.
- Completed professional certifications in insurance (e.g., CMFAS M5, M9, HI), a significant advantage.
- Experience with claims processing and dispute resolution.
- Bilingual abilities (e.g., Mandarin, Malay, or Tamil) to serve a diverse client base.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Regular team-building activities and social events.
- Access to ongoing training and industry certifications.
How to Apply
Interested candidates are invited to submit their detailed resume and a cover letter outlining their relevant experience and why they are a great fit for this role. Please click on the application link provided below to apply directly. We look forward to reviewing your application and exploring how you can contribute to Career.zycto.
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