About Company
Imagine a workplace where your problem-solving prowess directly shapes user success and product evolution. At Career.zycto, we’re not just building innovative solutions; we’re crafting seamless experiences for a global user base. We thrive on curiosity, embrace challenging technical puzzles, and champion a culture of continuous learning. For a Technical Support Engineer, this means unparalleled opportunities to delve into complex systems, collaborate with diverse engineering teams, and truly make an impact from day one. Join a team where your expertise is valued, your growth is prioritized, and your contributions empower millions.
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Job Description
Are you a troubleshooting wizard with a passion for helping users navigate complex technical landscapes? Career.zycto is seeking a dedicated and proactive Technical Support Engineer to join our fully remote team. In this “Work from Anywhere” role, you will be the frontline hero, providing essential technical assistance to our diverse customer base, ensuring their success and satisfaction with our cutting-edge products. You’ll dive deep into system diagnostics, unravel intricate issues, and collaborate closely with our engineering and product teams to drive continuous improvement. We believe in empowering our support team to be problem-solvers, not just ticket-closers. This is an exciting opportunity to apply your technical expertise, enhance your communication skills, and contribute directly to the reliability and user-friendliness of our innovative solutions, all while enjoying the flexibility of a remote work environment. You’ll be instrumental in diagnosing and resolving intricate software and hardware problems, guiding users through technical procedures, and developing comprehensive solutions that exceed expectations. Your work will directly impact our user’s ability to leverage our platform effectively, fostering loyalty and driving growth. If you thrive on challenges, possess an analytical mind, and are committed to delivering exceptional support, we encourage you to apply.
Key Responsibilities
- Provide expert-level technical support via email, chat, and video calls for our software and hardware products.
- Diagnose, troubleshoot, and resolve complex technical issues, escalating to engineering teams when necessary.
- Document solutions, procedures, and frequently asked questions for internal knowledge base and customer-facing resources.
- Collaborate with product development and QA teams to identify bugs, suggest improvements, and ensure product quality.
- Guide customers through technical configurations, system setup, and best practices.
- Participate in on-call rotation to provide support for critical issues outside of standard business hours.
- Analyze support trends to proactively identify common problems and contribute to long-term solutions.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- 3+ years of experience in a Technical Support or IT Helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and network protocols (TCP/IP, DNS, HTTP/S).
- Proficiency in troubleshooting software applications and hardware components.
- Excellent problem-solving and analytical skills with keen attention to detail.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and manage multiple priorities in a remote environment.
- Experience with ticketing systems and remote support tools.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with cloud platforms (AWS, Azure, GCP).
- Familiarity with scripting languages (e.g., Python, PowerShell) for automation.
- Prior experience in a SaaS environment.
- Certifications such as CompTIA A+, Network+, or CCNA.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible "Work from Anywhere" remote work model.
- Generous paid time off and holidays.
- Professional development opportunities and training stipends.
- Home office setup allowance.
- Collaborative and supportive team culture.
- Opportunities for career growth and advancement within a fast-growing company.
How to Apply
Eager to make an impact as a Technical Support Engineer? Please submit your resume and a cover letter detailing your relevant experience and why you’re passionate about remote technical support. Encourage applicants to click on the link below to apply for the job.
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