About Company
Shopify is a leading global commerce company, providing essential tools and services to entrepreneurs worldwide to start, run, and scale their businesses. We empower millions of merchants, from ambitious startups to established enterprises, to build their brands, sell online, and manage their operations with ease. Our mission is to make commerce better for everyone, fostering an environment where innovation thrives, and every individual can contribute meaningfully to our merchants’ success. With a strong commitment to diversity, equity, and inclusion, Shopify cultivates an inclusive and dynamic workplace where team members are encouraged to bring their authentic selves to work. Headquartered in Ottawa with a significant global remote workforce, we champion flexibility and provide the support needed for our talent to excel, regardless of their physical location.
Job Description
Are you a highly organized, customer-centric individual with a passion for helping businesses succeed? Shopify is seeking a dedicated and proactive Client Onboarding Assistant to join our remote team. In this pivotal role, you will be the welcoming face of Shopify for our new merchants, guiding them through their initial journey and ensuring a seamless, positive onboarding experience. You will play a crucial part in setting our clients up for long-term success, acting as a primary point of contact during their critical first few weeks on the platform.
This remote position requires exceptional communication skills, meticulous attention to detail, and a proactive approach to problem-solving. You will work closely with sales, support, and technical teams to streamline processes, anticipate needs, and provide personalized assistance. From setting up store features to integrating third-party apps and understanding Shopify’s robust ecosystem, you’ll empower merchants to confidently launch and grow their businesses. If you thrive in a fast-paced environment, are adept at managing multiple priorities, and possess a genuine desire to make a tangible difference in the lives of entrepreneurs, we encourage you to apply. Join a company that values innovation, diversity, and empowers millions of independent businesses globally, helping them turn their dreams into thriving realities. Your contribution will directly impact our merchants’ ability to reach their full potential.
Key Responsibilities
- Proactively engage with new Shopify merchants to guide them through the initial setup and launch phases of their online stores.
- Provide personalized support and resources to ensure merchants understand and effectively utilize key Shopify features and tools.
- Act as a primary point of contact for onboarding-related inquiries, offering timely, accurate, and empathetic solutions.
- Collaborate seamlessly with internal teams (Sales, Support, Product, Technical) to resolve complex issues and continuously improve the overall onboarding process.
- Develop and maintain a deep, up-to-date understanding of Shopify's platform, apps, tools, and third-party integrations.
- Identify opportunities to enhance the merchant experience and contribute to the development of new processes or resources.
- Educate merchants on best practices for e-commerce, digital marketing, inventory management, and store optimization.
- Track and report on onboarding progress, success metrics, and client satisfaction to identify trends and areas for improvement.
- Conduct virtual workshops or one-on-one training sessions as needed to facilitate merchant learning and platform adoption.
- Maintain detailed, accurate records of client interactions, onboarding statuses, and progress within our CRM system.
Required Skills
- Excellent written and verbal communication skills in English, with the ability to explain complex information clearly and concisely.
- 1-2 years of experience in a customer-facing role, preferably in client success, onboarding, customer support, or account management.
- Strong organizational skills and proven ability to manage multiple priorities and projects effectively in a remote setting.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Google Workspace or similar productivity tools.
- Solid understanding of e-commerce principles, digital business operations, and online retail best practices.
- Ability to quickly learn new software, systems, and technological concepts.
- Empathetic, patient, and solutions-oriented approach to client interaction and problem-solving.
- Proven ability to work independently with minimal supervision and collaboratively as part of a distributed team.
Preferred Qualifications
- Prior experience with the Shopify platform or other major e-commerce platforms (e.g., WooCommerce, Magento).
- Knowledge of digital marketing strategies including SEO, SEM, social media marketing, and content marketing.
- Familiarity with project management methodologies or tools.
- Bilingualism (English and French) is considered a strong asset.
- Post-secondary education (diploma or degree) in Business, Marketing, Communications, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage for you and your family.
- Competitive salary package complemented by equity options, reflecting your impact.
- Generous paid time off, including vacation, sick leave, and parental leave for new parents.
- Dedicated home office setup allowance and ongoing support for a productive remote work environment.
- Extensive professional development opportunities, including mentorship programs and access to learning resources.
- Robust wellness programs and an employee assistance program to support your overall well-being.
- Flexible work environment with a strong emphasis on work-life balance and personal growth.
- Employee discounts on Shopify plans and exclusive merchandise.
- Inclusive and diverse company culture, supported by active employee resource groups.
- Regular virtual team-building events and opportunities for global collaboration.
How to Apply
Click on the link below to apply for the job.