About Company
Shoprite is Africa’s largest food retailer, committed to providing communities with quality products at affordable prices. With a rich history spanning decades, we have grown to operate across numerous African countries, including Lesotho. Our success is built on a foundation of customer focus, operational excellence, and a deep understanding of local needs. At Shoprite Sehlaba-Thebe, we pride ourselves on being an integral part of the local community in Qacha’s Nek, offering a wide array of groceries and household essentials. We believe in empowering our employees and fostering a work environment that promotes growth, teamwork, and a shared passion for service.
Job Description
Are you a proactive and customer-focused individual looking to kickstart your career in the vibrant retail sector? Shoprite Sehlaba-Thebe is searching for enthusiastic Retail Assistants to join our dynamic team in Qacha’s Nek. This is an exciting opportunity to become a vital part of our store operations, directly contributing to a positive shopping experience for our valued customers. As a Retail Assistant, you will be on the front lines, ensuring our store shelves are well-stocked, attractive, and easily accessible. You will engage with customers, assist them with their queries, and process transactions efficiently, all while maintaining the highest standards of cleanliness and organisation. We are looking for someone who is reliable, detail-oriented, and thrives in a fast-paced environment. If you’re ready to learn, grow, and make a tangible impact in a leading retail brand, we encourage you to apply and become part of the Shoprite family.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner, providing excellent service.
- Process customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Maintain well-stocked and organised shelves, ensuring products are displayed according to merchandising standards.
- Monitor inventory levels, assist with stock counts, and report discrepancies to management.
- Handle product returns and exchanges in line with company policies.
- Ensure the store premises, including aisles, checkout areas, and storage rooms, are clean and tidy at all times.
- Assist with the unloading and receiving of deliveries, checking for accuracy and quality.
- Adhere to all health, safety, and security procedures and guidelines.
- Collaborate effectively with team members to achieve daily operational goals and enhance customer satisfaction.
Required Skills
- Strong verbal communication and interpersonal skills.
- Ability to work effectively in a team-oriented, fast-paced retail environment.
- Excellent customer service orientation with a positive and helpful attitude.
- Basic numeracy and literacy skills.
- Reliability and punctuality.
- Ability to stand for extended periods and lift moderate weights.
- Flexibility to work various shifts, including weekends and public holidays.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a retail or customer service role (advantageous but not mandatory).
- Familiarity with POS systems.
- Ability to speak Sesotho is a strong advantage.
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development within a leading retail group.
- Employee discount on selected store products.
- Supportive and inclusive work environment.
- Training and mentorship programs.
How to Apply
If you are passionate about customer service and ready to contribute to a thriving retail environment, we invite you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your interest and suitability for this role.