About Company
Are you ready to elevate your hospitality career? Career.zycto is a dynamic and forward-thinking organization dedicated to creating exceptional experiences. We believe that outstanding guest service begins with an empowered and supported team. Joining us means stepping into an environment where your dedication to guest satisfaction is truly valued and where professional growth is actively encouraged. We foster a culture of warmth, efficiency, and genuine care, ensuring both our guests and our employees feel a strong sense of belonging. At Career.zycto, you’ll find a place to thrive, learn, and make a real impact on our reputation for excellence.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic Guest Service Attendant to join our vibrant team in Diobu, Port Harcourt. This is a fantastic opportunity for individuals passionate about delivering unparalleled hospitality and creating memorable experiences for every guest. As a Guest Service Attendant, you will be the first and often most lasting impression our visitors have, embodying the warmth, efficiency, and genuine care that defines our brand. Your role will be absolutely pivotal in shaping our guests’ perceptions, from the moment they arrive until their seamless departure. We are specifically looking for someone with a naturally welcoming demeanor, an attentive ear for guest needs, and a proactive, solution-oriented approach to service.
In this multifaceted role, you will be entrusted with a wide array of duties, all meticulously centered on ensuring guest comfort and absolute satisfaction. This includes managing check-ins and check-outs swiftly, accurately, and with a personal touch, handling reservations with precision across various platforms, and expertly addressing guest inquiries and concerns with profound empathy and unwavering professionalism. You will play a crucial part in maintaining a pristine, welcoming, and orderly front desk environment, assisting with luggage logistics, providing insightful information about local attractions and amenities, and coordinating flawlessly with other essential departments to anticipate and fulfill guest requests. Your exceptional ability to anticipate needs, resolve unforeseen issues efficiently and calmly, and maintain a composed demeanor under pressure will be highly valued and recognized. We are deeply committed to fostering a supportive, respectful, and growth-oriented work environment where you can continuously develop your invaluable skills and truly flourish within the dynamic hospitality industry. If you are a natural communicator, a dedicated problem-solver at heart, and possess an unyielding desire to serve with excellence, we wholeheartedly encourage you to apply and become a vital, integral part of our growing success story. We offer competitive remuneration and, critically, provide comfortable accommodation to ensure your utmost ease, well-being, and sustained focus on delivering nothing short of exemplary service.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Process check-outs efficiently, accurately handling payments and resolving any outstanding issues.
- Manage guest reservations, modifications, and cancellations with attention to detail.
- Respond promptly and courteously to guest inquiries, requests, and complaints, striving for first-contact resolution.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Handle incoming and outgoing phone calls professionally and direct them appropriately.
- Maintain a tidy and organized front desk and lobby area.
- Assist guests with luggage handling and transportation needs when required.
- Collaborate effectively with housekeeping, security, and other departments to ensure seamless guest service.
- Maintain accurate guest records and handle confidential information responsibly.
- Act as a brand ambassador, consistently upholding the company's service standards and values.
Required Skills
- Minimum of 1 year of experience in a customer service or hospitality role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in basic computer applications and reservation systems (e.g., Opera, Fidelio, or similar).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Exceptional problem-solving abilities and a proactive attitude.
- High level of professionalism and attention to detail.
Preferred Qualifications
- Prior experience as a Guest Service Attendant or Front Desk Agent.
- Knowledge of an additional local language (e.g., Igbo, Yoruba, Hausa).
- Certification in Hospitality Management or a related field.
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Comfortable on-site accommodation provided.
- Competitive salary and performance bonuses.
- Opportunities for professional development and career advancement.
- Comprehensive health benefits (negotiable).
- Meal allowances during shifts.
- A supportive and inclusive work environment.
- Paid time off and holiday benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and communication skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family.
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