About Company
Air Mauritius is the national airline of Mauritius, renowned for its unwavering commitment to safety, exceptional service, and the vibrant spirit of Mauritian hospitality. With a proud history spanning over five decades, we serve as a vital link connecting Mauritius to key destinations across Europe, Asia, Africa, and the Indian Ocean. Our modern fleet and dedicated team are at the forefront of delivering a premium travel experience, embodying the warmth and professionalism that define our island nation. At Air Mauritius, we are more than just an airline; we are ambassadors of our unique culture, striving for operational excellence and customer satisfaction in every flight. We foster a diverse, inclusive, and supportive work environment where every team member is valued and empowered to contribute to our collective success. Joining Air Mauritius means becoming part of a prestigious organization committed to soaring to new heights while providing unparalleled career growth opportunities.
Job Description
Embark on an exciting journey with Air Mauritius as a Flight Attendant, where you will play a pivotal role in ensuring the safety, comfort, and exceptional experience of our passengers. This dynamic role requires individuals who possess a natural flair for customer service, a keen eye for detail, and the ability to remain composed and effective in various situations. As a frontline representative of Air Mauritius, you will embody the friendly and professional image of our airline, delivering world-class in-flight service while adhering strictly to aviation safety regulations. You will undergo extensive training to master emergency procedures, first aid, and customer service protocols, preparing you to handle a wide range of responsibilities and scenarios onboard. This is an opportunity for individuals who thrive in a fast-paced, multicultural environment and are passionate about delivering memorable travel moments. If you are a resilient, empathetic, and highly organized individual with a passion for aviation and service excellence, we encourage you to apply and become an integral part of our cabin crew family.
Key Responsibilities
- Ensure strict adherence to all safety procedures and emergency protocols, conducting pre-flight checks and safety briefings.
- Provide outstanding personalized customer service, anticipating passenger needs and addressing inquiries with a positive attitude.
- Serve meals, beverages, and other amenities, ensuring a comfortable and enjoyable in-flight experience.
- Handle a variety of situations with professionalism and grace, including managing challenging passenger interactions and resolving conflicts.
- Administer first aid and respond to medical emergencies onboard, coordinating with ground staff and medical professionals as necessary.
- Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those with disabilities.
- Maintain the cleanliness and orderliness of the cabin throughout the flight.
- Complete all required administrative duties, including flight reports, sales records, and incident documentation.
- Work seamlessly as part of a diverse cabin crew team, fostering a cooperative and supportive environment.
- Represent Air Mauritius with pride, maintaining impeccable personal grooming and uniform standards at all times.
Required Skills
- A minimum of 2 years of experience in a customer-facing role within the hospitality, tourism, or service industry.
- Exceptional command of both English and French languages (written and spoken).
- Possession of a valid Mauritian passport with at least 12 months remaining validity.
- Ability to swim a minimum of 25 meters unaided.
- Strong interpersonal and communication skills, with an innate ability to connect with people from diverse backgrounds.
- Demonstrated ability to remain calm, resilient, and resourceful under pressure.
- Flexibility to work irregular hours, including nights, weekends, and public holidays, on both short and long-haul flights.
- High school certificate or equivalent qualification.
- Minimum age of 18 years at the time of application.
- Achieve a minimum arm reach of 212cm while standing on tiptoes.
Preferred Qualifications
- Previous experience as cabin crew or in an airline operational role.
- Proficiency in additional international languages (e.g., German, Mandarin, Italian, Hindi, Tamil, Telugu, Marathi, Gujarati, Urdu, Cantonese).
- Certification in First Aid and Cardiopulmonary Resuscitation (CPR).
- A tertiary qualification in Hospitality, Tourism Management, or a related field.
Perks & Benefits
- Competitive remuneration package, including attractive allowances.
- Comprehensive health and life insurance coverage.
- Exceptional travel benefits for employees and their eligible family members.
- Opportunities for continuous professional development and career advancement within a global airline.
- Access to state-of-the-art training facilities and recurrent safety courses.
- A dynamic, multicultural, and collaborative work environment.
- Provision of full uniform.
- Employee wellness programs and support services.
How to Apply
We encourage all qualified and enthusiastic candidates to apply. Please click on the application link below to submit your detailed CV and cover letter, highlighting your relevant experience and language proficiencies. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for further assessment.