About Company
Are you ready to redefine what exceptional service means? At Career.zycto, we understand that our Customer Care Coordinators are the heartbeat of our operation, connecting clients with the solutions they need while embodying our core values. This is an environment where your innate ability to connect, empathize, and efficiently navigate client inquiries will not only be recognized but celebrated. We foster a culture of continuous growth, providing resources and mentorship to ensure your professional journey with us is as rewarding as it is impactful. Discover a place where your dedication to service truly makes a difference.
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Job Description
Career.zycto is seeking a highly motivated and customer-centric individual to join our team as a Full-Time Customer Care Coordinator in Kamloops, British Columbia. In this pivotal role, you will be the first point of contact for our valued clients, embodying our unwavering commitment to exceptional service and support. Your day will be dynamic and rewarding, involving a variety of tasks from resolving complex inquiries and providing insightful solutions to coordinating services and ensuring seamless client experiences from start to finish. We are looking for someone who thrives in a fast-paced yet supportive environment, possesses an innate ability to empathize and communicate clearly, and is genuinely passionate about building lasting relationships. As a Customer Care Coordinator, you will play a critical role in maintaining and enhancing our reputation for excellence, directly contributing to client satisfaction and retention. You will have the opportunity to leverage your problem-solving skills, meticulous attention to detail, and proactive approach to anticipate client needs and deliver solutions that not only meet but consistently exceed expectations. This position offers a fantastic opportunity to grow your career within a supportive and forward-thinking organization that values its employees, invests in their professional development, and recognizes their contributions. Join us and become a key player in shaping positive client experiences and contributing significantly to the continued success and growth of Career.zycto.
Key Responsibilities
- Serve as the primary point of contact for client inquiries via phone, email, and live chat, providing prompt, courteous, and comprehensive assistance.
- Actively listen to client concerns, diagnose problems accurately, and offer effective solutions or escalate issues to appropriate internal teams when necessary.
- Maintain meticulous and up-to-date records of all client interactions, transactions, comments, and complaints using our CRM system.
- Coordinate with various internal departments (e.g., sales, technical support, operations) to ensure timely resolution of client issues and requests.
- Educate clients on product features, service offerings, and company policies, ensuring they have a clear understanding and optimal experience.
- Process orders, service requests, modifications, and cancellations with precision and efficiency.
- Proactively follow up with clients to ensure satisfaction and gather feedback, identifying opportunities for service improvement.
- Contribute to the development and improvement of customer service processes and knowledge base articles.
Required Skills
- Minimum 1 year of experience in a customer service or client-facing role.
- Exceptional verbal and written communication skills with a professional and empathetic tone.
- Strong active listening skills and the ability to understand and interpret client needs accurately.
- Proficiency in using CRM software (e.g., Salesforce, Zoho CRM) and Microsoft Office Suite (Word, Excel, Outlook).
- Proven problem-solving abilities and a capacity for quick, independent decision-making.
- Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment.
- High level of attention to detail and accuracy in all tasks.
- Demonstrated ability to work effectively both independently and as part of a collaborative team.
Preferred Qualifications
- Post-secondary education (diploma or degree) in Business Administration, Communications, or a related field.
- Experience in the professional services or a similar industry.
- Familiarity with contact center technologies and best practices.
- Bilingualism (English/French) is considered an asset.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and continuous learning.
- A supportive, collaborative, and inclusive work environment.
- Employee assistance program for personal and professional well-being.
- Clear pathways for career advancement within the company.
- Regular team-building activities and social events.
How to Apply
If you are a passionate and dedicated individual looking to make a significant impact in a client-focused role, we encourage you to apply! Please click on the link below to submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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