About Company
Palmetto GBA, a division of BlueCross BlueShield of South Carolina, is a leading provider of administrative services for government health care programs. With a long-standing history of excellence and a commitment to innovation, we manage complex operations for Medicare and other federal programs, ensuring high-quality, efficient service delivery. We pride ourselves on fostering a culture of integrity, collaboration, and continuous improvement, empowering our employees to make a tangible difference in the lives of millions. Our team is driven by a shared mission to serve the public good through expert program administration and cutting-edge solutions, all while supporting a flexible and inclusive work environment.
Job Description
Are you a highly organized and results-driven operations leader seeking a dynamic role that offers the flexibility of remote work? Palmetto GBA is actively seeking a talented Remote Operations Manager to join our dedicated team. This is an exceptional opportunity to leverage your operational expertise from the comfort of your home office, while still contributing significantly to our mission-critical government healthcare programs. As a Remote Operations Manager, you will be instrumental in overseeing daily operational activities, optimizing workflows, and ensuring the seamless delivery of services across various departments. You will be responsible for leading a team, implementing process improvements, and maintaining key performance indicators (KPIs) to drive efficiency and meet strategic objectives. This role demands a proactive individual with a keen eye for detail, strong problem-solving abilities, and a proven track record in managing remote teams effectively.
We understand the importance of work-life balance, and this position is designed to offer flexible working hours, allowing you to manage your professional responsibilities alongside your personal commitments. You will play a pivotal role in ensuring that our operational processes are robust, compliant, and continuously improving to meet the evolving needs of our clients and beneficiaries. Your leadership will directly impact the quality and efficiency of our services, making a real difference in the healthcare landscape. Join Palmetto GBA and be a part of an organization that values your contributions, supports your growth, and champions a flexible, remote-first work culture where your impact is recognized and rewarded.
Key Responsibilities
- Oversee and manage daily operational activities for assigned government healthcare programs, ensuring efficiency and adherence to established protocols.
- Develop, implement, and monitor operational strategies to optimize performance, reduce costs, and enhance service delivery.
- Lead, mentor, and develop a team of remote operations specialists, fostering a collaborative and high-performing environment.
- Establish and track key performance indicators (KPIs), analyze data, and generate reports to assess operational effectiveness and identify areas for improvement.
- Identify, analyze, and resolve operational issues, implementing corrective actions and preventive measures.
- Ensure compliance with all relevant government regulations, company policies, and industry standards.
- Collaborate cross-functionally with other departments, including IT, HR, and client services, to achieve organizational goals.
- Manage project initiatives related to operational enhancements, system upgrades, and process improvements from conception to completion.
- Conduct regular performance reviews and provide constructive feedback to direct reports.
- Develop and maintain comprehensive documentation for operational processes and procedures.
Required Skills
- Minimum of 6 years of experience in an operations management role, preferably within a remote setting.
- Proven experience in managing and leading remote teams.
- Strong understanding of operational best practices and process improvement methodologies (e.g., Lean, Six Sigma).
- Exceptional analytical and problem-solving skills.
- Proficiency in project management software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
Preferred Qualifications
- Master’s degree in Business Administration or a related field.
- Experience in the healthcare or government contracting industry.
- Certifications in Project Management (PMP) or Lean Six Sigma.
- Familiarity with government healthcare programs (e.g., Medicare, Medicaid) and their operational requirements.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Flexible working hours to support work-life balance.
- Opportunities for professional development and continuous learning.
- Access to an Employee Assistance Program (EAP).
- Remote work setup and support.
- Positive and collaborative remote team culture.
- Life insurance and disability benefits.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your experience in remote operations management and your ability to drive efficiency and lead teams. We look forward to reviewing your application and exploring how your skills can contribute to Palmetto GBA’s continued success.