About Company
Join a team that keeps Grande Prairie moving! Career.zycto is rapidly becoming a key player in urban mobility, committed to providing seamless and reliable transportation solutions across the city. We pride ourselves on innovation, efficiency, and a deep understanding of our community’s needs. For a Taxi Operations Support Worker, this means a dynamic environment where your impact is tangible, helping shape the daily rhythm of local transit. We foster a culture of support, continuous learning, and teamwork, ensuring every journey, both for our passengers and our employees, is exceptional. Ready to drive progress?
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Job Description
Are you a proactive problem-solver with a passion for efficient logistics and exceptional customer service? Career.zycto is seeking a dedicated Taxi Operations Support Worker to join our dynamic team in Grande Prairie, Alberta. This pivotal role is at the heart of our operations, ensuring smooth daily taxi services, optimal driver coordination, and outstanding passenger experiences. You will be the crucial link between our drivers, dispatch, and our valued customers, playing a vital role in maintaining our reputation for reliability and efficiency.
As a Taxi Operations Support Worker, you will thrive in a fast-paced environment, utilizing your organizational skills to manage schedules, respond to inquiries, and troubleshoot operational challenges in real-time. We are looking for someone who can adapt quickly to changing demands, possesses strong communication abilities, and is adept at using technology to enhance operational flow. Your day will involve everything from assisting drivers with route optimization and vehicle issues to addressing customer feedback and ensuring all operations adhere to safety and regulatory standards. This is more than just a support role; it’s an opportunity to contribute directly to the pulse of Grande Prairie’s transportation network.
Career.zycto is committed to empowering our employees and fostering a collaborative workplace where your contributions are recognized and valued. If you are eager to make a tangible difference, enjoy working with a diverse team, and are driven by the satisfaction of a job well done in a critical service industry, then this is the perfect opportunity for you to accelerate your career with a forward-thinking company.
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Key Responsibilities
- Monitor daily taxi operations, ensuring timely dispatch and service delivery.
- Act as the primary point of contact for taxi drivers, addressing operational queries and providing support.
- Assist with scheduling, route planning, and optimization to enhance efficiency and customer satisfaction.
- Handle customer service inquiries, resolve issues, and process feedback professionally and efficiently.
- Utilize dispatch software and other technological tools to track vehicles and manage bookings.
- Ensure compliance with all local transportation regulations and company policies.
- Maintain accurate records of operational activities, incidents, and resolutions.
- Collaborate with the management team to identify areas for operational improvement and implement solutions.
- Provide administrative support to the operations department as needed.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using dispatch software and office productivity tools.
- Ability to work effectively under pressure in a fast-paced environment.
- Exceptional organizational and multitasking capabilities.
- Customer service-oriented mindset with a calm and professional demeanor.
- Valid Alberta Class 5 driver's license (or equivalent) and a clean driving record.
- Basic knowledge of Grande Prairie city geography.
Preferred Qualifications
- Previous experience in a dispatch, logistics, or transportation support role.
- Familiarity with the taxi or ride-sharing industry.
- Post-secondary education in business administration, logistics, or a related field.
- Ability to communicate in multiple languages is an asset.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and career development.
- A dynamic and supportive work environment.
- Contribution to a vital community service.
- Modern office facilities with access to the latest operational technologies.
How to Apply
Ready to navigate your career towards success? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning how your skills and experience can contribute to Career.zycto’s mission to provide unparalleled transportation services in Grande Prairie.
