About Company
Mawingo Hotel & Resort is a premier hospitality destination nestled in the heart of Ol Kalou, Nyandarua County, Kenya. We are renowned for providing exceptional guest experiences, comfortable accommodations, and delectable dining options that cater to both local patrons and international visitors. Our commitment to quality extends from our serene surroundings to the warmth of our service. We pride ourselves on creating a welcoming and vibrant atmosphere where every guest feels valued and every meal is a memorable occasion. Join our dedicated team and contribute to a legacy of excellence in hospitality, where professional growth and a supportive work environment are at the core of our operations.
Job Description
We are seeking a diligent, customer-focused, and enthusiastic Cashier for our bustling restaurant counter at Mawingo Hotel & Resort. As the first and last point of contact for many of our dining guests, you will play a crucial role in ensuring a seamless and positive experience. This position requires someone with excellent interpersonal skills, a keen eye for detail, and a strong sense of responsibility regarding cash handling and transaction accuracy. You will be responsible for processing orders, managing payments, and maintaining an organized and clean counter area. Beyond transactions, you will be an ambassador for our brand, embodying our commitment to exceptional service and contributing to a friendly and efficient dining environment. If you thrive in a dynamic setting, possess strong numerical abilities, and are passionate about providing outstanding customer service, we encourage you to apply and become a vital part of our culinary team. We offer a supportive environment, opportunities for skill development, and a chance to grow within the vibrant hospitality industry.
Key Responsibilities
- Accurately process all cash, credit, and mobile money transactions for restaurant counter orders.
- Operate the Point of Sale (POS) system efficiently and accurately, ensuring correct pricing and order entry.
- Provide exceptional customer service, greeting guests warmly, answering questions, and resolving minor concerns promptly and courteously.
- Maintain a clean, organized, and tidy counter area, including sanitizing surfaces and restocking supplies as needed.
- Handle cash responsibly, reconciling cash drawers at the beginning and end of shifts, and preparing daily sales reports.
- Assist customers with menu inquiries and upsell promotional items or specials when appropriate.
- Collaborate effectively with kitchen and waiting staff to ensure smooth order flow and guest satisfaction.
- Adhere to all company policies and procedures, including those related to food safety and hygiene.
- Handle customer feedback professionally, escalating complex issues to management when necessary.
- Ensure compliance with all financial regulations and internal control procedures related to cash management.
Required Skills
- Proven experience in cash handling and operating a POS system.
- Excellent customer service and communication skills.
- Strong numerical aptitude and attention to detail.
- Ability to work efficiently in a fast-paced environment.
- High level of integrity and trustworthiness.
- Basic computer proficiency.
- Ability to stand for extended periods and perform light lifting.
Preferred Qualifications
- Previous experience as a Cashier in a restaurant, hotel, or similar hospitality setting.
- Certificate or Diploma in Hospitality Management, Business Administration, or a related field.
- Familiarity with various payment methods, including mobile money platforms prevalent in Kenya.
- Multilingual abilities (e.g., English and Swahili).
Perks & Benefits
- Competitive salary and performance incentives.
- Daily staff meals provided.
- Professional development and training opportunities.
- Uniform provided.
- Supportive and collaborative work environment.
- Opportunities for career advancement within Mawingo Hotel & Resort.
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.