About Company
Ready to launch your IT career in a dynamic environment? Career.zycto is at the forefront of delivering cutting-edge technology solutions, empowering businesses across the region. We believe in nurturing talent from the ground up, providing a supportive ecosystem where curiosity meets opportunity. For a Network Support Trainee, this means unparalleled mentorship, hands-on exposure to diverse network infrastructures, and a clear path for professional development. Join a team dedicated to innovation and excellence, where your learning journey is our priority. Discover how your foundational skills can evolve into expertise with Career.zycto.
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Job Description
Are you eager to embark on a fulfilling career in Information Technology, specifically within network infrastructure? Career.zycto is seeking a highly motivated and enthusiastic Network Support Trainee to join our growing team in Al Taawun, Sharjah. This is an exceptional entry-level opportunity for individuals passionate about technology, eager to learn, and ready to contribute to maintaining robust and efficient network operations.
As a Network Support Trainee, you will be part of a dedicated team of IT professionals, working under the guidance of experienced network engineers. Your journey will involve hands-on training and exposure to various aspects of network management, troubleshooting, and support. We understand that you may have limited prior experience, and our program is designed to equip you with the fundamental skills and knowledge required to excel in network support. You’ll gain practical experience in monitoring network performance, identifying basic connectivity issues, and assisting with the implementation of network solutions.
This role offers a unique chance to develop a strong foundational understanding of networking protocols, hardware, and software. You will assist in maintaining network documentation, ensuring accuracy and accessibility for the team. Furthermore, you will learn to utilize network diagnostic tools and contribute to resolving user-reported network problems, escalating complex issues as needed. Career.zycto fosters a collaborative learning environment where continuous improvement is encouraged, and your contributions are valued.
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We are looking for someone with a strong desire to learn, an analytical mindset, and excellent problem-solving abilities. If you’re a quick learner, possess good communication skills, and are committed to delivering high-quality support, then this is the perfect stepping stone for your IT career. You will not just be observing; you will be actively participating, asking questions, and progressively taking on more responsibilities as your skills develop. This trainee position is designed to mold you into a competent network support professional, paving the way for future growth within Career.zycto and the broader IT industry.
Key Responsibilities
- Assist in monitoring network performance, availability, and alerts under supervision.
- Support the troubleshooting of basic network connectivity and hardware issues.
- Learn to configure and maintain network devices (routers, switches, firewalls) as guided by senior engineers.
- Contribute to maintaining accurate and up-to-date network documentation and diagrams.
- Help with user support requests related to network access, VPN, and wireless connectivity.
- Participate in scheduled network upgrade and maintenance activities.
- Escalate complex or unresolved network problems to senior network engineers.
- Adhere strictly to IT security policies and network best practices.
- Engage actively in learning new technologies and attending training sessions.
Required Skills
- Basic understanding of networking concepts (TCP/IP, LAN, WAN, DNS).
- Familiarity with Windows/Linux operating systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- High degree of initiative, curiosity, and willingness to learn.
- Ability to work effectively both independently and in a team environment.
- Attention to detail and a methodical approach to tasks.
Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or Network+ certification (or actively working towards one).
- Previous internship, volunteer, or hands-on project experience in IT support or networking.
- Basic knowledge of network diagnostic tools (e.g., ping, traceroute).
Perks & Benefits
- Comprehensive on-the-job training and mentorship from experienced professionals.
- Opportunities for professional development and support for industry certifications.
- A collaborative, supportive, and dynamic work environment.
- Competitive entry-level salary with regular performance reviews.
- Health insurance benefits as per UAE labor law.
- Generous annual leave and observance of public holidays.
- Clear pathways for career advancement within the company.
How to Apply
Eager to kickstart your career in network support? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your CV highlights any relevant technical skills or learning experiences. We look forward to reviewing your application!
