About Company
Are you passionate about delivering exceptional service in a luxurious environment? Career.zycto is seeking dedicated individuals for a prestigious hotel client located in the heart of Victoria Island. Our client is renowned for its commitment to guest satisfaction and employee well-being, fostering a supportive atmosphere where your contributions are truly valued. Join a team where excellence is celebrated, professional growth is encouraged, and your role directly enhances the guest experience. This is an incredible opportunity to thrive within a world-class hospitality setting.
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Job Description
Career.zycto is excited to announce an exceptional opportunity for a dedicated and customer-focused Hotel Lounge Attendant to join the team of one of our esteemed luxury hotel clients located in the vibrant Central Business District of Victoria Island, Lagos. This role offers the unique benefit of accommodation provided, ensuring a comfortable living arrangement and reducing daily commute stress, allowing you to focus entirely on delivering unparalleled service.
As a Hotel Lounge Attendant, you will be the cornerstone of our guests’ premium experience within the exclusive lounge area. Your primary mission will be to anticipate and fulfill the needs of our discerning guests, ensuring their comfort, satisfaction, and privacy are upheld at all times. This position demands a keen eye for detail, a proactive approach to service, and an inherent passion for hospitality. You will be responsible for maintaining the impeccable standards of the lounge environment, from its pristine presentation to the seamless delivery of food and beverage services, including setting up and replenishing buffets, preparing simple drinks, and ensuring a tidy and inviting space throughout service hours.
Beyond the operational aspects, you will play a crucial role in creating a welcoming and sophisticated atmosphere. This involves everything from warmly greeting guests upon arrival, assisting with express check-ins and check-outs exclusively for lounge patrons, to providing personalized recommendations for local attractions, transportation, or other hotel services. You’ll be expected to develop a strong understanding of guest preferences, remembering names and specific requests to deliver a truly bespoke experience. Impeccable grooming, a professional demeanor, and excellent communication skills are paramount, as you will be interacting with high-profile guests from diverse backgrounds. You will be an ambassador for luxury and comfort, ensuring every guest interaction leaves a lasting positive impression and contributes to the hotel’s reputation for world-class service. This is more than just a job; it’s an opportunity to build a fulfilling career in high-end hospitality, supported by a team that values your growth and well-being, complete with the invaluable convenience of on-site accommodation.
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Key Responsibilities
- Warmly welcome and greet guests entering the lounge, ensuring a professional and friendly first impression.
- Anticipate and promptly respond to guest needs and requests, delivering exceptional personalized service.
- Serve food and beverages, adhering to presentation and quality standards of a luxury establishment.
- Maintain the cleanliness, tidiness, and aesthetic appeal of the lounge area at all times.
- Assist with express check-in and check-out processes for exclusive lounge guests.
- Manage inventory, stock, and replenishment of lounge supplies, including food, beverages, and amenities.
- Handle guest inquiries, provide accurate information, and efficiently resolve minor issues, escalating when necessary.
- Offer personalized recommendations for local attractions, dining, and other hotel services.
- Adhere strictly to all health, safety, and hygiene standards and regulations.
Required Skills
- Exceptional interpersonal and communication skills.
- Strong customer service orientation with a proactive attitude.
- Ability to work efficiently both independently and as a valued member of a team.
- Keen attention to detail and a commitment to maintaining high standards.
- Proficiency in spoken and written English.
- Ability to stand and walk for extended periods during shifts.
Preferred Qualifications
- Previous experience (1-2 years) in a luxury hotel, upscale lounge, or high-end Food & Beverage establishment.
- Basic knowledge of food and beverage preparation and service techniques.
- Fluency in an additional language (e.g., French, Arabic, Mandarin) is an advantage.
- A diploma or certification in Hospitality Management or a related field.
Perks & Benefits
- Complimentary on-site accommodation provided.
- Competitive monthly salary.
- Comprehensive health and wellness programs.
- Significant opportunities for career growth and professional development within a luxury brand.
- Meals provided during shifts.
- Complimentary laundry service for uniforms.
- A vibrant, supportive, and international work environment.
How to Apply
Ready to elevate your career in luxury hospitality? We invite qualified candidates to apply for this exciting opportunity. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
