About Company
Are you eager to create memorable experiences for guests? Career.zycto is a dynamic organization committed to delivering exceptional service and fostering a welcoming atmosphere for everyone who interacts with us. We believe that genuine hospitality begins with our team, and we’re dedicated to empowering individuals who thrive on positive guest interactions. Join a supportive environment where your passion for service is recognized, and your contributions directly enhance our reputation for excellence. If you’re seeking a place where you can truly shine in customer engagement, Career.zycto offers that unparalleled opportunity in Felele, Lokoja.
Advertisement
Job Description
A Guest Services Associate at Career.zycto is the heart of our operations, the first smile our guests see, and the reassuring voice they hear. We are seeking an enthusiastic, highly organized, and customer-focused individual to join our vibrant team in Felele, Lokoja. This pivotal role involves providing exceptional service, ensuring every guest feels valued, comfortable, and well-cared for from the moment they arrive until their departure. You will be instrumental in creating a positive and lasting impression, contributing significantly to our overall guest satisfaction.
Your day will be dynamic and varied, encompassing everything from smooth check-ins and efficient check-outs to addressing inquiries, resolving issues, and offering personalized recommendations that enhance our guests’ experience. You will manage reservations, maintain accurate records, and collaborate closely with various departments to ensure seamless service delivery. This role requires a proactive approach, excellent communication skills, and a genuine desire to go above and beyond to exceed guest expectations.
At Career.zycto, we pride ourselves on fostering an inclusive and supportive work environment where every team member is encouraged to grow and develop their skills. We understand that our success is built on the dedication and professionalism of our staff. As a Guest Services Associate, you will not only represent our brand but also embody our core values of respect, integrity, and outstanding service. We are looking for someone who is not just seeking a job, but a place where they can build a fulfilling career, make a tangible impact, and contribute to a team that feels like family. If you possess a welcoming demeanor, a keen eye for detail, and a passion for creating memorable moments, we invite you to become a vital part of our growing team in Felele, Lokoja. Your ability to anticipate needs and provide thoughtful solutions will be key to your success and our continued excellence. We value individuals who are adaptable, calm under pressure, and possess a natural aptitude for problem-solving with a positive attitude.
Advertisement
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Manage reservations, cancellations, and modifications accurately using our booking system.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Process payments, maintain accurate cash handling procedures, and prepare daily reports.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless service.
- Maintain a tidy and organized front desk area, upholding presentation standards.
- Assist in resolving guest issues, escalating complex problems to management when necessary.
- Handle incoming and outgoing calls, emails, and other correspondence with courtesy.
- Uphold security and safety protocols for guests and the premises.
Required Skills
- Proven experience in a customer service or hospitality role (1+ years)
- Exceptional interpersonal and communication skills (verbal and written)
- Strong problem-solving abilities and a calm demeanor under pressure
- Proficiency in using reservation software and standard office applications (MS Office)
- Excellent organizational skills and attention to detail
- Ability to work flexible shifts, including evenings, weekends, and holidays
- A positive attitude and a passion for delivering outstanding guest experiences
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management or a related field
- Experience with specific property management systems (e.g., Opera, Fidelio)
- Multilingual abilities are a plus
- First Aid and CPR certification
Perks & Benefits
- Competitive salary package
- Health and wellness benefits
- Opportunities for professional development and career advancement
- Supportive and inclusive work environment
- Staff discounts on company services (where applicable)
- Paid time off and holidays
- Employee recognition programs
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please click on the application link below to proceed with your application. We look forward to reviewing your qualifications.
