About Company
Are you passionate about helping people and thrive in a dynamic environment? Career.zycto is rapidly expanding its customer service operations, driven by a commitment to exceptional client satisfaction across diverse industries. We believe that outstanding call center agents are the backbone of our success, acting as the first point of contact and brand ambassador for our valued partners. Here, you’ll discover a supportive culture that invests in your growth, offering continuous training and a clear career path. Join a team where your voice is heard, your skills are sharpened, and your contribution truly makes a difference in delivering world-class service.
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Job Description
Are you an enthusiastic and empathetic communicator with a passion for helping others? Career.zycto is seeking dedicated Full-Time Call Center Agents to join our thriving team in Frankfurt am Main. This is an exceptional opportunity to be the voice of our brand, delivering outstanding support and solutions to a diverse customer base. At Career.zycto, we believe that every customer interaction is a chance to build loyalty and strengthen relationships, and we’re looking for individuals who share this unwavering commitment to excellence and customer satisfaction.
In this pivotal role, you will be at the forefront of our customer experience, handling a high volume of inbound calls and potentially some proactive outbound communications. Your primary goal will be to adeptly address customer inquiries, resolve issues efficiently and effectively, and provide accurate, timely information about our wide range of services and products. You’ll navigate through various customer scenarios, from routine questions about account management to more complex technical troubleshooting or service-related problem-solving, always maintaining a professional, calm, and friendly demeanor. We empower our agents with comprehensive, ongoing training and provide access to cutting-edge tools and resources to confidently assist customers, ensuring you feel fully supported every step of the way as you grow within our organization.
You will be responsible for meticulously documenting all customer interactions, feedback, and resolutions in our CRM system, ensuring data accuracy and contributing to a seamless customer journey. This attention to detail is crucial for continuous improvement and personalized service. This role demands strong active listening skills, the ability to clearly and concisely articulate solutions, and a natural knack for quickly understanding and anticipating customer needs. You’ll collaborate closely with your team members and other departments, fostering a cooperative and supportive environment dedicated to achieving collective goals and upholding our high service standards. Career.zycto is committed to fostering a positive, dynamic, and inclusive workplace where your contributions are recognized, and your professional growth is a priority. If you’re looking for a challenging yet profoundly rewarding role where you can make a tangible impact daily while developing valuable skills, we encourage you to apply and become an integral part of our success story here in vibrant Frankfurt.
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Key Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and efficiency.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions in CRM.
- Identify and assess customer needs to achieve satisfaction and build rapport.
- Meet personal/team qualitative and quantitative targets and service level agreements.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Adhere to company communication policies and procedures, including data privacy.
- Continuously learn and adapt to new product knowledge and service updates.
Required Skills
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent verbal and written communication skills in German and English.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Customer focus and adaptability to different personality types.
- High school diploma or equivalent.
- Proficiency with CRM systems and practices.
- Basic computer literacy and comfort with MS Office Suite.
Preferred Qualifications
- Previous experience in a call center environment, preferably in the finance or tech sector.
- Fluency in an additional European language (e.g., French, Spanish, Italian).
- Bachelor's degree in a relevant field (e.g., Business Administration, Communications).
- Experience with ticketing systems for issue tracking.
- Demonstrated problem-solving capabilities under pressure and complex situations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Generous paid time off and public holidays.
- State-of-the-art office facilities in a central Frankfurt location.
- Ongoing professional development and training opportunities.
- Clear career progression paths within the company.
- Employee discount programs and company perks.
- Regular team-building events and social activities.
- Subsidized public transport ticket (JobTicket).
How to Apply
Ready to kickstart your career in customer service with a company that values your dedication? We invite you to become a vital part of the Career.zycto family! Please click on the application link below to submit your resume and a brief cover letter outlining why you are the perfect fit for this role. We look forward to reviewing your application!
