About Company
Seeking a vibrant start in hospitality? Career.zycto empowers top talent like you to connect with leading employers across Nigeria. We specialize in identifying individuals who possess an innate flair for service and a genuine desire to create unforgettable experiences. As a Guest Relations Executive through our placements, you’ll find yourself in environments where your natural charm, problem-solving prowess, and dedication to guest satisfaction are not just valued, but celebrated. Join us in shaping exceptional hospitality journeys for our clients and their guests, fostering growth in a dynamic and supportive professional community. Your next career chapter begins here, making every guest interaction count.
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Job Description
Are you a highly motivated individual with a passion for delivering exceptional customer service and creating memorable experiences? Career.zycto is seeking a dynamic and personable Guest Relations Executive to join one of our esteemed client’s teams in the vibrant Akure hospitality sector. This pivotal role is perfect for someone who thrives in a fast-paced environment and possesses an innate ability to connect with people from diverse backgrounds. As a Guest Relations Executive, you will be the face of hospitality, responsible for ensuring every guest’s stay is seamless, comfortable, and truly unforgettable. From pre-arrival communication to post-departure follow-ups, your meticulous attention to detail and proactive approach will elevate the guest experience. We are looking for a professional who can anticipate needs, resolve issues with grace, and consistently exceed expectations. If you are enthusiastic about making a tangible difference in the lives of guests and contributing to a reputation for outstanding service, we encourage you to apply today. This is a unique opportunity to grow your career within a supportive environment, honing your skills in communication, problem-solving, and relationship management. We believe that genuine hospitality starts with genuine people, and we are excited to welcome a new talent to help us continue setting the benchmark for guest satisfaction.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for immediate resolution and guest satisfaction.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Anticipate guest needs and offer personalized services to enhance their overall experience.
- Maintain a thorough knowledge of room availability, rates, and special promotions.
- Coordinate with other departments (housekeeping, F&B, maintenance) to fulfill guest requests and resolve issues efficiently.
- Assist with check-out procedures, ensuring billing accuracy and a pleasant departure.
- Build and maintain strong relationships with guests to encourage repeat visits and positive word-of-mouth.
- Maintain accurate guest records and preferences to ensure personalized service on future stays.
- Act as a brand ambassador, consistently upholding the highest standards of service and professionalism.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service or guest-facing role, preferably in hospitality.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Exceptional problem-solving and conflict-resolution abilities.
- Proficiency in using hotel management software (PMS) and Microsoft Office Suite.
- High level of professionalism and attention to detail.
- A genuine passion for service and guest satisfaction.
Preferred Qualifications
- Bachelor's degree or HND in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., Yoruba) is a significant advantage.
- Previous experience as a Guest Relations Executive or Front Office Agent in a reputable hotel.
- Familiarity with local Akure attractions and amenities.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Access to ongoing training and development programs.
- A supportive and collaborative work environment.
- Staff meals during shifts.
- Health and wellness benefits.
- Employee recognition programs.
How to Apply
To seize this exciting opportunity, please click on the application link below. We are actively reviewing applications and eager to welcome our next Guest Relations Executive. Ensure your resume highlights your customer service experience and passion for hospitality.
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