About Company
Shopify is a leading global commerce company, providing trusted tools to start, run, market, and manage a retail business of any size. We believe in making commerce better for everyone, so businesses can focus on what they do best: building and selling their products. With millions of merchants in more than 175 countries, Shopify is trusted by ambitious entrepreneurs worldwide. Our mission is to make commerce more accessible, more innovative, and more inclusive for all. We foster an environment that thrives on collaboration, continuous learning, and challenging the status quo, all while supporting a diverse and remote-first workforce.
Job Description
Are you meticulously detail-oriented with a keen eye for nuance and a commitment to upholding brand integrity? Shopify is seeking a dedicated and ethically-driven Content Review Assistant to join our dynamic remote team, playing a crucial role in ensuring the quality and compliance of content across our expansive platform. This is an exciting opportunity to contribute to a world-class e-commerce ecosystem, working from the comfort of your home base in Alta Vista, Ottawa, and beyond.
At Shopify, we empower millions of entrepreneurs worldwide to build and grow their businesses. Our success is built on trust, innovation, and a vibrant community. As a Content Review Assistant, you will be on the front lines, acting as a guardian of our platform’s standards. Your work directly impacts the user experience, ensuring a safe, respectful, and high-quality environment for both merchants and buyers. You’ll be instrumental in protecting our users from harmful content, ensuring compliance with legal requirements, and maintaining the integrity of our brand image.
This role is perfect for someone who thrives in a structured environment, possesses exceptional analytical skills, and is passionate about maintaining high standards. You will be responsible for reviewing various forms of user-generated content, including product listings, store descriptions, marketing materials, forum posts, and other digital assets, against our established guidelines and policies. Your objective will be to identify and address content that violates our terms of service, ensuring fairness, transparency, and consistency in your decisions. You will utilize sophisticated internal tools and systems to categorize, escalate, and resolve content-related issues efficiently. This requires not only a strong understanding of our policies but also the ability to adapt to evolving content trends and policy updates.
We understand the importance of a work-life balance, which is why this position is fully remote. You’ll be equipped with the tools and support needed to succeed in a virtual setting, collaborating with a diverse team spread across different time zones. While your physical location will be in the Ottawa region, your impact will be global, contributing to a truly inclusive and diverse platform. Shopify fosters a culture of continuous learning and growth, providing opportunities for professional development and advancement within the company. We value independent problem-solvers who are also excellent team players, capable of contributing to a positive and productive remote work environment.
If you are a proactive problem-solver with a strong ethical compass, excellent judgment, and the ability to make sound decisions independently while adhering to strict guidelines, we encourage you to apply. Join Shopify and help us continue to build a future where commerce is better for everyone, safeguarding our platform’s integrity one review at a time.
Key Responsibilities
- Review user-generated content (e.g., product listings, store descriptions, ads) against Shopify's policies and guidelines.
- Identify and take appropriate action on content that violates terms of service, including removal, editing, or escalation.
- Maintain high levels of accuracy and efficiency in content review decisions.
- Document and categorize content violations for reporting and analysis purposes.
- Stay informed about current content trends, policy updates, and potential risks.
- Collaborate with internal teams (e.g., policy, legal, support) to clarify guidelines and address complex content issues.
- Provide constructive feedback on policy effectiveness and tool improvements.
- Contribute to a positive and productive remote team environment.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong analytical and critical thinking skills.
- Excellent written and verbal communication skills in English.
- Ability to make sound, unbiased judgments quickly and consistently.
- High level of integrity and ethical decision-making.
- Proficiency with web-based tools and basic computer navigation.
- Ability to work independently and manage time effectively in a remote setting.
- Comfortable working with potentially sensitive or objectionable content.
Preferred Qualifications
- 1+ year of experience in content moderation, customer support, or data entry.
- Familiarity with e-commerce platforms and online community guidelines.
- Experience working with content management systems or similar review tools.
- Knowledge of additional languages is an asset.
- Bachelor's degree or equivalent practical experience in a related field.
Perks & Benefits
- Competitive salary and stock options.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and parental leave.
- Flexible remote work environment.
- Opportunities for professional development and career growth.
- Access to a vibrant and supportive global team culture.
- Wellness programs and employee assistance initiatives.
- Home office setup allowance.
How to Apply
Ready to help shape the future of commerce? We encourage you to click on the application link below to submit your resume and cover letter. Please highlight your experience with content review, attention to detail, and your ability to thrive in a remote work environment. We look forward to reviewing your application!