About Company
Join Career.zycto, where your strategic thinking and client relationship skills are not just valued, but essential to our shared success. We empower Account Managers to cultivate meaningful partnerships, driving growth and delivering exceptional value. This is a place where you’ll shape customer journeys and directly influence our market presence. We thrive on innovation and a collaborative spirit, offering a dynamic environment perfect for professionals eager to make a significant impact.
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Job Description
Are you an exceptional relationship builder with a knack for identifying and nurturing client potential? Career.zycto is seeking a highly motivated and results-oriented Account Manager to join our dynamic team in Thomson, Singapore. This is a pivotal full-time role where you will be instrumental in managing a portfolio of our most valued clients, fostering strong, long-lasting relationships, and driving mutual success. We believe that true partnership goes beyond transactional interactions, and we’re looking for someone who shares this philosophy.
As an Account Manager, you will serve as the primary point of contact for your assigned clients, gaining a deep understanding of their business objectives, challenges, and aspirations. Your strategic insights will guide them towards optimal solutions offered by Career.zycto, ensuring their continued satisfaction and loyalty. You will be responsible for developing comprehensive account plans, identifying opportunities for upselling and cross-selling, and ultimately, securing sustained revenue growth. This isn’t just about managing existing relationships; it’s about transforming them into strategic alliances that propel both our clients’ businesses and Career.zycto forward.
You’ll be working in a fast-paced yet supportive environment where your contributions are recognized and your professional development is encouraged. We value proactive communication, a collaborative spirit, and a commitment to excellence. Your day will involve conducting regular client meetings, preparing compelling presentations, negotiating contracts, and working closely with our internal sales, marketing, and product development teams to ensure seamless service delivery and client satisfaction.
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At Career.zycto, we empower our Account Managers to take ownership and lead with initiative. You’ll have the autonomy to craft tailored solutions and strategies, backed by the full support of a dedicated team. If you thrive on building trust, exceeding expectations, and being a critical link in our client success story, then this opportunity is for you. We are committed to fostering an inclusive workplace where diverse perspectives are celebrated, contributing to a vibrant and innovative culture. Join us and help shape the future of our client partnerships in Singapore and beyond.
Key Responsibilities
- Manage a portfolio of key client accounts, serving as the primary point of contact and trusted advisor.
- Develop and execute strategic account plans to achieve client retention, satisfaction, and growth targets.
- Identify new business opportunities within existing accounts through upselling and cross-selling Career.zycto's offerings.
- Conduct regular client meetings, presentations, and business reviews to assess needs and present tailored solutions.
- Collaborate cross-functionally with sales, marketing, product, and support teams to ensure seamless service delivery.
- Negotiate contracts and renewals, ensuring mutually beneficial agreements for clients and Career.zycto.
- Monitor client performance metrics, analyze data, and provide insights to optimize strategies and outcomes.
- Proactively resolve client issues and concerns, ensuring a high level of customer satisfaction.
- Stay informed about industry trends, market conditions, and competitor activities to inform client strategies.
Required Skills
- Proven experience in account management or client relationship management.
- Strong understanding of sales principles and customer service practices.
- Excellent communication, negotiation, and presentation skills.
- Ability to build rapport and establish long-term client relationships.
- Strategic thinking with a results-driven mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and as part of a collaborative team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience in the technology or SaaS industry.
- Demonstrated track record of exceeding sales or account growth targets.
- Proficiency in data analysis and reporting tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment.
- Team-building events and social gatherings.
- Modern office located in a vibrant area with easy access to public transport.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto. We look forward to reviewing your application!
