About Company
Troutbeck Resort, a premier destination nestled in the breathtaking Eastern Highlands of Zimbabwe, offers an unparalleled blend of luxury, natural beauty, and exceptional service. As part of the esteemed African Sun Hotels group, we are dedicated to providing our guests with memorable experiences, from our championship golf course to our serene spa facilities and exquisite dining options. Our commitment to excellence extends to every aspect of our operations, ensuring that our property and services consistently meet the highest international standards. We are a community-focused employer, fostering growth, development, and a vibrant work environment for our team members who are passionate about hospitality.
Job Description
We are seeking an experienced and dynamic Director of Facilities to oversee all aspects of our resort’s physical infrastructure, grounds, and maintenance operations. The Director of Facilities will be a key leader in ensuring the continuous functionality, safety, and aesthetic appeal of Troutbeck Resort. This pivotal role involves strategic planning, comprehensive budget management, and the effective leadership of a diverse team of maintenance professionals. The successful candidate will be responsible for developing and implementing preventative maintenance programs, managing capital improvement projects, ensuring compliance with all health and safety regulations, and driving initiatives for energy efficiency and sustainability. You will play a crucial role in upholding the resort’s reputation for pristine conditions and operational excellence, directly contributing to an outstanding guest experience. This is an exceptional opportunity for a seasoned facilities professional to make a significant impact within a renowned hospitality brand in a truly unique location.
Key Responsibilities
- Develop, implement, and oversee comprehensive preventative maintenance programs for all resort facilities, equipment, and systems (HVAC, electrical, plumbing, mechanical, refrigeration, kitchen equipment, etc.).
- Manage and lead the facilities team, including hiring, training, scheduling, performance management, and fostering a culture of safety and continuous improvement.
- Prepare, manage, and adhere to departmental budgets, controlling expenses effectively while ensuring optimal resource allocation.
- Oversee all capital expenditure projects, from planning and procurement to execution and post-completion evaluation, ensuring timely delivery and budget adherence.
- Ensure strict compliance with all local, national, and company health, safety, and environmental regulations and standards.
- Manage relationships with external contractors, vendors, and service providers, negotiating contracts and ensuring quality service delivery.
- Implement and monitor energy conservation and sustainability initiatives across the property.
- Conduct regular inspections of the property to identify areas requiring attention and ensure high standards of cleanliness, repair, and operational efficiency.
- Respond promptly and effectively to facility-related emergencies, ensuring minimal disruption to guests and operations.
- Maintain accurate records of all maintenance activities, inspections, and equipment histories.
Required Skills
- Minimum of 8 years of progressive experience in facilities management, with at least 3 years in a leadership role, preferably within the hospitality sector.
- Demonstrated expertise in building systems (HVAC, electrical, plumbing, mechanical) and general maintenance practices.
- Proven ability to manage budgets, control costs, and oversee large-scale projects.
- Strong leadership, team-building, and interpersonal communication skills.
- Excellent problem-solving abilities and a proactive approach to facilities management.
- Proficiency in using facilities management software and Microsoft Office Suite.
- Sound knowledge of health, safety, and environmental regulations.
- Ability to work effectively under pressure and handle multiple priorities in a dynamic environment.
Preferred Qualifications
- Bachelor's degree in Engineering, Facilities Management, or a related field.
- Relevant professional certifications (e.g., Certified Facilities Manager – CFM, Project Management Professional – PMP).
- Experience working in a resort or hotel environment with diverse facilities (e.g., golf course, spa, multiple F&B outlets).
- Knowledge of local building codes and regulations in Zimbabwe.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- On-site accommodation and meals.
- Comprehensive medical aid and pension schemes.
- Opportunities for professional development and career growth within African Sun Hotels.
- Access to resort facilities and discounts on services.
- A challenging yet rewarding work environment in a stunning natural setting.
How to Apply
Interested candidates who meet the above criteria are invited to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.