About Company
Career.zycto opens doors to dynamic career paths, connecting dedicated professionals with leading opportunities across diverse sectors. For an aspiring Guest Arrival Assistant, we offer a vibrant environment where your exceptional service skills are celebrated and cultivated. We partner with top-tier hospitality establishments, ensuring our team members are placed in roles where they can truly make a difference from the moment guests step through the door. Join a team where your ability to create memorable first impressions is highly valued, and your career growth is a priority. Your journey in professional hospitality starts here.
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Job Description
Are you passionate about making a stellar first impression and ensuring every guest feels welcomed and valued? Career.zycto is seeking a highly motivated and customer-focused Guest Arrival Assistant to join our thriving team in Fegge, Onitsha. In this pivotal role, you will be the first point of contact, setting the tone for an exceptional experience for all our visitors. We are looking for an individual with a warm demeanor, excellent communication skills, and a proactive approach to service.
As a Guest Arrival Assistant, you will play a crucial role in creating a seamless and positive arrival process. Your responsibilities will span from greeting guests with genuine enthusiasm, assisting with initial inquiries, to providing essential information about facilities and services. This position is ideal for someone who thrives in a dynamic environment, enjoys interacting with people from diverse backgrounds, and is dedicated to delivering outstanding customer service. You will handle guest registration, manage luggage assistance coordination, and address any immediate needs or concerns with professionalism and efficiency. Your ability to anticipate guest requirements and offer personalized assistance will be key to your success.
This is more than just a job; it’s an opportunity to grow your career in the vibrant hospitality industry with a company that values its employees. We offer a supportive work environment, opportunities for professional development, and a chance to be part of a team that consistently strives for excellence. If you are a natural at hospitality, possess a keen eye for detail, and are eager to contribute to an unforgettable guest experience, we encourage you to apply.
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Key Responsibilities
- Warmly greet all arriving guests and visitors with a friendly and professional demeanor.
- Assist guests with registration processes, ensuring all information is accurately captured.
- Provide comprehensive information regarding facilities, services, local attractions, and directions.
- Coordinate luggage handling and porter services as required, ensuring smooth transitions.
- Handle incoming calls and direct them appropriately, taking messages when necessary.
- Address guest inquiries, concerns, and complaints promptly and courteously, escalating issues when required.
- Maintain a tidy and welcoming reception and arrival area.
- Assist with basic administrative tasks, including data entry and record-keeping.
- Collaborate with other departments to ensure a cohesive and high-quality guest experience.
- Proactively identify and address potential guest needs before they arise.
Required Skills
- Proven experience in a customer service or guest-facing role.
- Exceptional interpersonal and communication skills (written and verbal).
- A strong sense of professionalism and a warm, welcoming personality.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications (MS Office Suite).
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Excellent organizational skills and attention to detail.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Prior experience in a hotel or similar hospitality setting.
- Fluency in additional local languages (e.g., Igbo, Hausa, Yoruba) is a plus.
- Familiarity with hotel management software (e.g., PMS systems).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
- Paid time off and holiday benefits.
- Employee recognition programs.
- Training workshops to enhance hospitality skills.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and passion for guest service.
