About Company
Seeking to make an immediate impact in guest services? Career.zycto is a rapidly evolving service provider, dedicated to crafting seamless and welcoming environments for our clientele. We pride ourselves on empowering our frontline team members, understanding that their dedication directly shapes our guests’ perceptions. For a Bellhop Support Attendant, this translates into an opportunity to be a pivotal part of a vibrant team, contributing essential support while developing valuable customer interaction skills in a supportive, growth-oriented setting where your efforts are genuinely appreciated. Your role is vital in delivering exceptional service.
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Job Description
As a Bellhop Support Attendant at Career.zycto in Thompson, Manitoba, you are much more than just a luggage handler; you are a cornerstone of our guest experience. This dynamic role places you at the forefront of our operations, acting as a crucial first and last impression for every visitor. Your primary mission will be to ensure guests receive prompt, courteous, and efficient assistance with their luggage, parcels, and personal belongings upon arrival and departure. This requires not only physical capability but also an exceptional ability to multitask and manage time effectively, especially during peak periods. Beyond the practicalities of transport, you will embody our commitment to hospitality by offering a warm welcome, assisting with vehicle parking and retrieval (where applicable), and providing invaluable local insights.
Guests will look to you for directions, recommendations for local attractions, dining options in Thompson, and general area information. You’ll be adept at anticipating needs, proactively offering solutions, and responding to various guest requests with speed and a genuinely helpful attitude. Furthermore, this position involves maintaining the impeccable appearance of our lobby, entrance areas, and bell carts, ensuring they are always clean, organized, and ready to welcome new arrivals. You will coordinate closely with the front desk, concierge, and housekeeping teams to facilitate smooth transitions for guests, communicate special requests, and address any potential issues promptly. Managing incoming and outgoing deliveries, handling mail and packages securely, and assisting with special event setup are also key aspects of this multifaceted role. We are seeking an individual who takes immense pride in delivering outstanding service, possesses a strong sense of responsibility, and thrives in an environment where professionalism and a proactive approach are highly valued. This is an opportunity to contribute significantly to a team dedicated to creating memorable experiences, where your attention to detail and commitment to excellence will shine. Join Career.zycto and become an indispensable part of our mission to provide unparalleled service and comfort to every guest in the heart of Thompson, Manitoba.
Key Responsibilities
- Greet guests warmly upon arrival and assist with luggage and personal belongings efficiently.
- Escort guests to their rooms, providing helpful information about services and amenities.
- Assist with vehicle parking and retrieval services for guests, maintaining a professional demeanor.
- Handle incoming and outgoing guest deliveries, mail, and packages securely and discreetly.
- Provide accurate and engaging information about local attractions, dining, and directions within Thompson.
- Maintain the cleanliness, organization, and inviting appearance of the lobby, entrance, and bell carts.
- Respond promptly, courteously, and effectively to all guest requests and inquiries.
- Collaborate seamlessly with front desk, concierge, and housekeeping teams to ensure integrated guest service.
- Assist with the setup and breakdown of special events or meetings as required.
- Report any maintenance issues, safety hazards, or security concerns immediately to the appropriate department.
Required Skills
- Excellent customer service and refined interpersonal skills.
- Strong verbal communication skills in English.
- Ability to lift and carry heavy luggage (up to 50 lbs) regularly and safely.
- Exceptional physical stamina and the ability to stand/walk for extended periods.
- Detail-oriented with strong organizational and time management skills.
- Proactive, resourceful, and capable of quick problem-solving.
- High level of reliability, punctuality, and professional appearance.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a hospitality, hotel, or customer service role.
- In-depth knowledge of the local Thompson area, including attractions, events, and services.
- A valid driver's license with a clean driving record (if vehicle assistance is a primary duty).
- Proficiency in additional languages is considered an asset.
Perks & Benefits
- Competitive hourly wage with opportunities for gratuities.
- Comprehensive health and dental benefits package (for full-time employees).
- Opportunities for professional development and career advancement within the company.
- Paid time off, including vacation and statutory holidays.
- A positive, supportive, and collaborative work environment.
- Employee discounts on various services or partner establishments.
- Flexible scheduling options to promote work-life balance.
How to Apply
Interested candidates are encouraged to click the application link below to submit their resume and a brief cover letter outlining their experience, passion for guest service, and why they are an ideal fit for Career.zycto. We look forward to reviewing your application!
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