About Company
Ready to shape the future of online retail? Career.zycto offers a dynamic launchpad for e-commerce professionals, particularly those passionate about supporting vibrant digital marketplaces. We are a forward-thinking organization dedicated to optimizing online interactions and ensuring seamless transactions across various platforms. Join a team where your problem-solving skills and customer-centric approach will directly contribute to our success and the satisfaction of our global user base. Career.zycto thrives on innovation and collaboration, providing an environment where your growth as an e-commerce marketplace support assistant is not just encouraged, but actively cultivated. Here, every interaction makes a difference in our commitment to excellence.
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Job Description
Career.zycto is seeking a highly motivated and detail-oriented e-commerce marketplace support assistant to join our growing team in Dubai. In this pivotal role, you will be the first point of contact for our marketplace sellers and buyers, ensuring a smooth and efficient experience across all our digital platforms. Your primary responsibility will be to provide exceptional support, addressing inquiries, resolving issues, and assisting with various aspects of marketplace operations to foster a thriving online ecosystem. This includes managing product listings, helping with order processing queries, handling returns and exchanges, and assisting with account management. You will play a crucial part in maintaining high levels of customer satisfaction and operational efficiency, directly impacting our marketplace’s reputation and growth.
This position requires someone with a strong understanding of e-commerce dynamics, excellent communication skills, and a proactive problem-solving approach. You will be working closely with internal teams, including sales, marketing, and technical support, to escalate complex issues and ensure timely resolution. The ideal candidate will be adept at multitasking, capable of managing a high volume of inquiries through various channels (email, chat, phone), and possess a keen eye for detail to ensure accuracy in all tasks. If you are passionate about e-commerce, thrive in a fast-paced environment, and are committed to delivering outstanding support, we encourage you to apply and contribute to our mission of creating unparalleled online shopping experiences.
Key Responsibilities
- Provide prompt and professional customer support to marketplace sellers and buyers via email, chat, and phone.
- Assist sellers with product listing creation, optimization, and catalog management on various e-commerce platforms.
- Resolve order-related issues including tracking inquiries, delivery delays, cancellations, and returns/exchanges.
- Investigate and troubleshoot technical issues related to seller accounts, product feeds, and marketplace integrations.
- Monitor marketplace performance and identify potential issues or trends requiring intervention.
- Educate users on marketplace policies, procedures, and best practices to ensure compliance and success.
- Collaborate with internal teams (technical, sales, marketing) to escalate complex issues and ensure timely resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Contribute to the creation and improvement of support documentation, FAQs, and self-help resources.
- Assist in data entry and reporting tasks as required to support marketplace operations.
Required Skills
- Minimum 1 year of experience in e-commerce customer service or marketplace support.
- Proficiency with major e-commerce platforms (e.g., Shopify, Magento, Amazon Seller Central, eBay, Noon).
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High attention to detail and accuracy.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Fluency in Arabic or other languages relevant to the UAE market.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Freshdesk).
- Familiarity with e-commerce analytics and reporting tools.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Annual flight ticket to home country (as per company policy).
- Opportunities for professional development and career growth.
- Vibrant and multicultural work environment.
- Employee discounts on various products/services.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your relevant experience in e-commerce support and your passion for marketplace dynamics.
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