About Company
Emtel Ltd, a pioneer in the telecommunications industry, was the first mobile operator in the Southern Hemisphere. Since its inception in 1989, Emtel has consistently driven innovation, expanding its services from mobile telephony to include fixed-line, internet, and enterprise solutions across Mauritius. We are committed to connecting people and businesses through reliable and cutting-edge technology, fostering a culture of excellence, customer-centricity, and continuous improvement. As a dynamic and forward-thinking company, Emtel plays a crucial role in the digital transformation of Mauritius, empowering individuals and organizations with robust communication infrastructure and unparalleled service.
Job Description
Are you passionate about technology and solving problems? Do you thrive in a fast-paced environment where your technical expertise can make a real difference? Emtel Ltd, a leading telecommunications provider in Mauritius, is seeking a dedicated and proactive Technical Support Officer to join our dynamic IT Helpdesk team in Port Louis. This is an exciting opportunity for an individual with a strong foundation in IT support to contribute to the seamless operation of our internal systems and provide exceptional service to our employees.
In this role, you will be the first point of contact for all IT-related queries and issues, playing a critical role in ensuring our internal users have the necessary tools and support to perform their jobs effectively. From troubleshooting hardware and software problems to assisting with network connectivity and application support, you will be instrumental in maintaining a high level of IT service quality. We are looking for someone who not only possesses solid technical skills but also demonstrates excellent communication abilities, a customer-focused approach, and a strong desire to learn and grow within our organization. If you are an enthusiastic IT professional eager to tackle diverse challenges and contribute to a company that values innovation and employee development, we encourage you to apply and become a part of the Emtel family.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and in-person for hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate senior IT staff when necessary.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Manage user accounts, permissions, and access rights within various systems.
- Assist with network troubleshooting, including Wi-Fi connectivity and basic LAN issues.
- Document all support requests, resolutions, and common issues in the helpdesk ticketing system.
- Conduct regular IT equipment inventory and maintenance checks.
- Provide guidance and training to users on IT best practices and system usage.
- Participate in IT projects as required, contributing to system upgrades and implementations.
- Ensure adherence to IT security policies and procedures.
Required Skills
- Proven experience in an IT Helpdesk or Technical Support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
- Basic understanding of Active Directory and user account management.
- Proficiency in troubleshooting hardware issues (desktops, laptops, printers).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English and French.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a patient and helpful demeanor.
Preferred Qualifications
- A Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT ticketing systems (e.g., Jira Service Desk, Zendesk).
- Knowledge of basic scripting (e.g., PowerShell) for automation.
- Familiarity with mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment.
- Employee discounts on Emtel products and services.
- Modern office facilities in the heart of Port Louis.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please submit your updated CV along with a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Only shortlisted candidates will be contacted for an interview.