About Company
NTT DATA Services is a recognized leader in IT and business services, providing a broad range of capabilities, from consulting and systems integration to outsourcing. As part of NTT, a global IT innovator, we leverage advanced technology and global reach to deliver tangible business outcomes for our clients. We are committed to fostering a diverse and inclusive environment where innovation thrives, and every team member has the opportunity to contribute to meaningful projects that impact industries worldwide. At NTT DATA Services, we believe in empowering our employees to achieve their full potential, offering continuous learning, professional development, and a culture of collaboration and respect. Join our dynamic team and become a part of a company dedicated to shaping the future of technology and business.
Job Description
NTT DATA Services is seeking a highly skilled and motivated Remote Technical Writer to join our growing team. In this full-time role, you will play a crucial part in developing clear, concise, and comprehensive documentation for our complex software products, services, and internal processes. This position demands a keen eye for detail, exceptional writing and communication skills, and the ability to translate intricate technical concepts into easily understandable content for various audiences, including developers, end-users, and business stakeholders. You will collaborate closely with product managers, engineers, QA specialists, and other cross-functional teams across different time zones to gather information, ensure accuracy, and deliver high-quality documentation that supports our product lifecycle and enhances user experience. Your work will directly contribute to the usability, adoption, and success of our cutting-edge solutions, empowering users to leverage our technologies effectively. We are looking for an individual who is proactive, self-sufficient, and thrives in a remote work environment, capable of managing multiple projects simultaneously while adhering to strict deadlines and quality standards. This is an excellent opportunity for a dedicated professional looking to make a significant impact within a leading global IT services organization.
Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user manuals, administrator guides, API documentation, release notes, online help, knowledge base articles, and operational procedures.
- Collaborate with product development teams, subject matter experts, and support teams to gather information and ensure the accuracy and completeness of documentation.
- Translate complex technical information into clear, concise, and engaging content tailored to various technical and non-technical audiences.
- Maintain and update existing documentation to reflect product enhancements, changes, and new features.
- Implement and enforce documentation standards, style guides, and terminology to ensure consistency and quality across all materials.
- Manage documentation projects from inception to delivery, including planning, scheduling, content creation, review cycles, and publication.
- Actively participate in product design reviews and sprint planning sessions to provide input on user interface text and overall user experience.
- Utilize content management systems, version control tools, and documentation software efficiently.
- Contribute to the continuous improvement of documentation processes and tools.
Required Skills
- Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.
- 3-5 years of professional experience as a Technical Writer in the software or IT industry.
- Proven ability to write clear, concise, and grammatically correct technical content for diverse audiences.
- Proficiency with documentation tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence, Microsoft Word, Google Docs).
- Experience with API documentation tools (e.g., Swagger/OpenAPI, Postman) is a strong plus.
- Strong understanding of software development lifecycle (SDLC) and agile methodologies.
- Excellent interviewing and research skills to extract information from SMEs and technical resources.
- Ability to work independently, manage multiple projects, and meet tight deadlines in a remote setting.
- Exceptional attention to detail and a commitment to producing high-quality, accurate documentation.
Preferred Qualifications
- Master's degree in a relevant field.
- Experience with cloud technologies (AWS, Azure, Google Cloud Platform).
- Familiarity with programming concepts (e.g., Java, Python, .NET) to understand code examples and developer documentation.
- Experience working in a global, distributed team environment.
- Certification in technical communication or related areas.
- Knowledge of UI/UX principles and experience with user assistance design.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company matching.
- Generous paid time off (PTO) and company holidays.
- Flexible work schedule and remote work flexibility.
- Life and disability insurance.
- Professional development opportunities and tuition reimbursement.
- Employee assistance program (EAP).
- Employee wellness programs.
- Access to a wide range of learning and development resources.
How to Apply
To apply for this exciting Remote Technical Writer position, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and how you meet the qualifications for this role. We look forward to reviewing your application!