About Company
Are you eager to launch your career in hospitality at a leading establishment in Lagos? Career.zycto is dedicated to connecting exceptional talent with premier hotels and resorts across Nigeria. We believe that a positive work environment is key to outstanding guest experiences, and we partner with clients who share this vision. For a front desk receptionist looking for stability and growth, joining one of our partnered hotels means becoming part of a team that values your contribution, offers dedicated support, and provides the essential benefit of on-site accommodation, enabling you to focus entirely on delivering unparalleled service.
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Job Description
Are you an enthusiastic and service-oriented individual with a passion for hospitality? Career.zycto is seeking a dedicated Hotel Front Desk Receptionist to join the dynamic team of one of our esteemed hotel partners located in the bustling Tin Can Island, Apapa area. This is a fantastic opportunity for someone looking to build a career in a vibrant environment, with the added benefit of on-site accommodation provided.
As the first point of contact for guests, you will play a crucial role in shaping their experience from the moment they arrive. Your primary responsibility will be to provide exceptional customer service, managing all aspects of guest check-ins and check-outs efficiently and courteously. This includes warmly welcoming guests, accurately processing reservations, assigning rooms, and handling payments with precision. You will be instrumental in ensuring that every guest feels valued and receives prompt, professional assistance throughout their stay.
Beyond transactional duties, you will be a key resource for guests, providing detailed information about hotel services, local attractions, transportation, and dining options. Handling inquiries, resolving guest concerns, and addressing feedback promptly and effectively will be a daily part of your role, requiring strong problem-solving skills and a calm demeanor. You will also manage incoming calls, direct them appropriately, and maintain an organized front desk area, ensuring a smooth flow of operations. Our ideal candidate will possess excellent communication skills, a professional appearance, and an unwavering commitment to delivering five-star service. If you thrive in a fast-paced environment and are excited by the prospect of contributing to a positive guest experience while enjoying the convenience of provided accommodation, we encourage you to apply and become a valued member of a leading hospitality team.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Process guest check-outs efficiently, accurately handling payments and generating invoices.
- Manage reservations, modifications, and cancellations through the hotel's system.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Answer and direct incoming calls professionally, managing inquiries and messages.
- Address guest complaints and concerns promptly and effectively, escalating issues when necessary.
- Maintain a tidy and organized front desk and lobby area.
- Handle cash and credit card transactions, ensuring accuracy and security.
- Collaborate with other hotel departments (housekeeping, maintenance) to fulfill guest requests.
- Maintain up-to-date knowledge of hotel occupancy, events, and special promotions.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Excellent verbal and written communication skills.
- Proficiency in using hotel management software (e.g., Opera, Fidelio) or similar POS systems.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and work effectively under pressure.
- High level of professionalism and attention to detail.
- Problem-solving abilities and a proactive approach to guest satisfaction.
Preferred Qualifications
- OND/HND/BSc in Hospitality Management or a related field.
- Previous experience as a Front Desk Receptionist in a hotel setting.
- Fluency in additional languages beyond English.
- Knowledge of local Apapa/Lagos attractions and services.
Perks & Benefits
- Competitive salary package.
- On-site accommodation provided.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Meals on duty.
- Health and wellness programs.
- Opportunity to work in a vibrant and dynamic industry.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your customer service experience and passion for hospitality.
