About Company
Imagine a career where your empathetic communication directly impacts customer satisfaction and business growth. Career.zycto partners with dynamic e-commerce businesses, connecting them with top talent like you to build exceptional customer experiences. We believe in fostering environments where service professionals thrive, offering roles that challenge and reward. Join our network and become an essential link in the success of leading online brands. This is your chance to elevate your support career within a forward-thinking, collaborative ecosystem dedicated to excellence in digital customer engagement. Ready to make a tangible difference?
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Job Description
Are you a highly empathetic and solution-oriented individual with a passion for delivering outstanding customer service? Career.zycto is seeking a dedicated Online Chat Support Specialist to join our talent pool, ready to be deployed to a thriving e-commerce platform based in Surulere, Lagos. In this pivotal role, you will be the first point of contact for customers, providing real-time assistance through live chat. Your primary objective will be to resolve inquiries efficiently, offer product information, guide customers through the purchasing process, and troubleshoot minor technical issues. This position requires exceptional communication skills, a proactive approach to problem-solving, and the ability to maintain a positive and professional demeanor even when faced with challenging situations. You’ll play a crucial part in shaping the customer experience, fostering customer loyalty. This is an exciting opportunity to immerse yourself in the fast-paced world of e-commerce, contribute to a brand’s success, and develop your professional skills within a supportive team environment focused on continuous improvement. We are looking for someone who genuinely engages with customers to understand their needs and provide tailored solutions. If you are passionate about technology, retail, and making a difference in someone’s day, we encourage you to apply.
Key Responsibilities
- Answer customer inquiries via live chat promptly and professionally.
- Provide accurate product, service, and order information.
- Assist customers with website navigation and purchase completion.
- Resolve complaints effectively, escalating complex issues as needed.
- Document all customer interactions and resolutions accurately.
- Collaborate with internal teams for seamless service delivery.
- Identify and report recurring customer issues for improvement.
- Maintain up-to-date knowledge of products and policies.
- Proactively engage to enhance customer shopping experience.
Required Skills
- Excellent written English communication.
- Proven experience in customer service or chat support.
- Strong problem-solving and attention to detail.
- Proficiency with CRM and live chat platforms.
- Ability to multitask and manage multiple chats.
- Patience, empathy, and positive attitude.
- Basic computer literacy and typing speed.
- Team player with ability to work independently.
Preferred Qualifications
- Prior e-commerce or retail experience.
- Familiarity with online payment/shipping processes.
- Knowledge of e-commerce platforms (e.g., Shopify, WooCommerce).
- Fluency in additional Nigerian languages (e.g., Yoruba, Igbo, Hausa).
- Relevant degree or diploma (e.g., Business, Communications).
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health benefits (HMO).
- Continuous professional development.
- Career growth opportunities in e-commerce.
- Supportive, collaborative work environment.
- Performance-based incentives.
- Generous paid time off.
How to Apply
Ready to make an impact? Click the application link below to submit your resume. Highlight your customer service expertise and e-commerce background. We look forward to your application!
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