About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice, and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our expert-led, practitioner-sourced, and data-driven research provides clients with a unique perspective on the most pressing challenges facing their industries. With a global presence spanning over 100 countries and a robust team of associates, Gartner prides itself on fostering an inclusive culture that values diverse perspectives and encourages continuous learning and innovation. We empower our associates to make a significant impact, grow their careers, and contribute to a company that’s consistently recognized as a great place to work. At Gartner, we understand that talent knows no geographical bounds, and we are committed to supporting our remote workforce with the tools, resources, and collaborative environment needed to thrive and deliver exceptional value to our clients worldwide. Join us and be part of a team that shapes the future of business.
Job Description
Are you an exceptional wordsmith with a passion for clarity, accuracy, and empowering users with information? Gartner is seeking a highly skilled and detail-oriented Remote Knowledge Base Editor to join our dynamic content team. In this “Work from Anywhere” role, you will play a pivotal part in developing, refining, and maintaining the vast repository of critical information that our clients and internal teams rely on daily. Your primary mission will be to transform complex insights and technical information into clear, concise, and user-friendly articles, guides, and documentation. You will be instrumental in ensuring our knowledge base is not only comprehensive and up-to-date but also consistently reflects Gartner’s high standards for quality, brand voice, and accessibility.
This role requires a keen eye for detail, a strong understanding of information architecture, and the ability to collaborate effectively with subject matter experts (SMEs) from various departments globally. You will be responsible for editing, proofreading, and structuring content, implementing SEO best practices to enhance discoverability, and ensuring all material adheres to established style guides and terminology. Beyond mere editing, you will act as a champion for our users, constantly evaluating the effectiveness of our content and proactively identifying opportunities for improvement. This includes tracking content performance, gathering feedback, and contributing to content strategy discussions that directly impact user experience and organizational efficiency. If you thrive in a fast-paced, remote-first environment and are committed to creating world-class knowledge resources, we invite you to contribute your expertise to Gartner’s mission of making businesses smarter, faster, and more agile. This is an unparalleled opportunity to work with cutting-edge research and directly influence how valuable information is consumed and understood by a global audience.
Key Responsibilities
- Edit, proofread, and revise knowledge base articles, technical documentation, and user guides for clarity, accuracy, grammar, and adherence to style guides.
- Collaborate with Subject Matter Experts (SMEs) to gather information, clarify content, and ensure technical accuracy and completeness.
- Structure and organize information effectively to optimize discoverability and user experience within the knowledge base.
- Implement and maintain SEO best practices for all content to improve search rankings and content visibility.
- Develop and enforce consistent terminology, tone, and brand voice across all knowledge base materials.
- Conduct regular content audits to identify outdated, redundant, or missing information and recommend updates.
- Monitor content performance metrics and user feedback to continuously improve content quality and relevance.
- Contribute to the development and evolution of content strategy, style guides, and knowledge management best practices.
Required Skills
- Bachelor's degree in Communications, English, Journalism, Technical Writing, or a related field.
- Minimum of 3 years of experience in content editing, technical writing, or knowledge management.
- Exceptional written and verbal communication skills with a meticulous eye for detail.
- Proficiency with Content Management Systems (CMS) and knowledge base platforms.
- Strong understanding of information architecture and user experience principles.
- Ability to translate complex technical information into clear, concise, and engaging content for a diverse audience.
- Demonstrated ability to work independently and collaboratively in a fully remote environment.
- Strong organizational skills and ability to manage multiple projects and deadlines effectively.
Preferred Qualifications
- Master's degree in a relevant field.
- Experience with enterprise-level knowledge base systems (e.g., Zendesk Guide, Salesforce Knowledge, ServiceNow).
- Familiarity with SEO tools and analytics to track content performance.
- Project management experience in a content creation or publishing environment.
- Experience in the technology research, consulting, or information services industry.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company holidays.
- Flexible work-from-anywhere model with ergonomic setup support.
- Opportunities for professional development, training, and career growth.
- Employee assistance program and wellness initiatives.
- Access to Gartner's industry-leading research and insights.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to Gartner’s careers page where you can submit your resume and cover letter. We encourage you to highlight your experience with knowledge base management and content editing in your application.