About Company
We at Career.zycto believe in fostering talent and connecting skilled professionals with rewarding opportunities across diverse industries. We are a dynamic and forward-thinking organization dedicated to creating a supportive and growth-oriented environment for our team members. Joining us means becoming part of a community that values efficiency, client satisfaction, and continuous learning. For a Booking Support Specialist, this translates into a role where your attention to detail and customer focus directly contribute to our reputation for excellence. We pride ourselves on empowering our employees to make a tangible impact daily, ensuring smooth operations and successful client engagements.
Advertisement
Job Description
As a Booking Support Specialist at Career.zycto, you will be the cornerstone of our operational efficiency and client satisfaction, playing a critical role in managing and coordinating bookings for various services and assignments. This dynamic position requires an individual with exceptional organizational skills, a keen eye for detail, and a passion for providing outstanding support. You will be responsible for ensuring seamless scheduling, accurate record-keeping, and prompt communication with both internal teams and external clients. Your daily activities will range from processing booking requests and resolving scheduling conflicts to maintaining comprehensive databases and preparing reports.
We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and consistently uphold our commitment to accuracy and customer service. This role is crucial in maintaining the smooth flow of our operations and directly impacting the positive experience of our clients. You’ll gain invaluable experience in a supportive team environment, contributing to the broader success of our talent acquisition and management efforts. Join us and help us continue to deliver exceptional service through meticulous booking management, reinforcing our reputation as a trusted partner in recruitment and staffing solutions.
Key Responsibilities
- Process and manage all incoming booking requests efficiently and accurately across various platforms and systems.
- Coordinate scheduling with clients, candidates, and internal stakeholders, ensuring optimal resource allocation and timely service delivery.
- Resolve booking conflicts, delays, or cancellations with professionalism and effective problem-solving skills, minimizing disruption.
- Maintain and update booking databases with precise information, ensuring data integrity, confidentiality, and accessibility.
- Communicate booking confirmations, changes, and reminders to clients and relevant parties in a clear, concise, and timely manner.
- Generate regular reports on booking volumes, trends, and client feedback to support operational improvements and strategic planning.
- Respond to client inquiries related to bookings, services, and general support with a customer-first approach, ensuring high satisfaction.
- Collaborate closely with other departments, including sales and operations, to ensure a cohesive and integrated client experience.
- Identify and implement process improvements to enhance booking efficiency, accuracy, and overall client satisfaction.
- Adhere strictly to company policies, service level agreements (SLAs), and data protection regulations in all booking and support activities.
Required Skills
- Proven experience (1+ year) in a booking, administrative, or customer support role, preferably in a fast-paced office environment.
- Exceptional organizational and time management skills with a meticulous eye for detail and accuracy.
- Proficiency in using booking software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills in English, capable of clear and professional interactions.
- Strong problem-solving abilities and a proactive, solution-oriented approach to challenges.
- Ability to work independently and collaboratively as part of a team, managing multiple priorities simultaneously.
- High degree of professionalism, empathy, and customer service orientation.
Preferred Qualifications
- OND/HND or Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Familiarity with booking processes within the recruitment, staffing, or professional services industry.
- Experience with specific booking management systems or enterprise resource planning (ERP) software.
- Ability to speak additional local languages (e.g., Yoruba, Igbo, Hausa) is a plus.
Perks & Benefits
- Competitive salary and attractive performance bonuses.
- Comprehensive health insurance package for peace of mind.
- Significant opportunities for professional development and continuous career growth within the company.
- A dynamic, collaborative, and supportive work environment.
- Generous paid time off and observance of public holidays.
- Employee recognition programs celebrating achievements and contributions.
- Conveniently located in a vibrant and accessible area of Lagos with good transport links.
How to Apply
Interested candidates are invited to click the application link below to submit their resume and a concise cover letter. Your cover letter should detail your relevant experience and clearly articulate why you believe you are a great fit for this Booking Support Specialist role at Career.zycto. We look forward to reviewing your application and potentially welcoming you to our team!
Advertisement
