About Company
CBZ Bank, a subsidiary of CBZ Holdings Limited, stands as one of Zimbabwe’s largest and most reputable financial services groups. With a rich history spanning decades, we are committed to driving economic growth and empowering communities across the nation. Our extensive network of branches, innovative digital platforms, and diverse product offerings cater to individuals, SMEs, and corporate clients alike. At CBZ Bank, we believe in fostering a culture of excellence, integrity, and customer-centricity. We are at the forefront of leveraging technology to enhance our services, streamline operations, and deliver superior value to our stakeholders. Joining CBZ Bank means becoming part of a forward-thinking organization dedicated to continuous improvement, professional growth, and making a meaningful impact on Zimbabwe’s financial landscape. We are seeking a highly skilled and experienced Senior IT Process Analyst to join our team, focusing on enhancing our operational efficiency and technological capabilities within the Manicaland region.
Job Description
Are you an experienced and results-driven IT professional passionate about streamlining operations and enhancing efficiency? CBZ Bank is seeking a talented Senior IT Process Analyst to join our dynamic team in Murambinda, Manicaland Province. In this pivotal role, you will be instrumental in optimizing our IT processes, ensuring they are robust, efficient, and aligned with both business objectives and stringent regulatory requirements inherent in the financial services sector.
As a Senior IT Process Analyst, you will be a key contributor to our continuous improvement initiatives, working closely with various IT departments, business units, and stakeholders to identify areas for enhancement. Your expertise will drive the analysis, design, and implementation of new and improved IT processes across the bank’s operations, with a particular focus on supporting our regional infrastructure and digital transformation efforts. This role demands a keen analytical mind, exceptional communication skills, and a proven track record in process optimization within a complex IT environment, preferably within the financial services sector.
You will lead efforts to document existing ‘as-is’ processes, meticulously identify bottlenecks, redundancies, and inefficiencies, and then architect ‘to-be’ processes that leverage best practices and technological advancements. This includes developing detailed process maps, workflow diagrams, and standard operating procedures (SOPs). Furthermore, you will play a critical role in evaluating the impact of proposed changes, preparing comprehensive business cases, and supporting the change management process to ensure smooth adoption across the organization.
The successful candidate will also be responsible for ensuring that all IT processes adhere to industry standards, internal policies, and relevant regulatory frameworks, including those specific to the financial sector in Zimbabwe. You will conduct regular process audits, monitor key performance indicators (KPIs), and present findings and recommendations to senior management. Your strategic insights will guide the bank in adopting innovative solutions that enhance service delivery, mitigate risks, and foster a culture of operational excellence. This is an exciting opportunity to make a tangible impact on the bank’s operational efficiency and contribute to our ongoing success and growth in the Murambinda region and beyond.
Key Responsibilities
- Lead the analysis, design, and implementation of improved IT processes across the bank's various departments and regional branches.
- Document 'as-is' and 'to-be' processes using standard methodologies (e.g., Business Process Model and Notation – BPMN, flowcharts).
- Identify bottlenecks, inefficiencies, and areas for automation and optimization within IT operations and related business functions.
- Collaborate effectively with IT teams, business units, and stakeholders to gather requirements, validate process changes, and secure buy-in.
- Develop and maintain comprehensive Standard Operating Procedures (SOPs) and robust process documentation.
- Ensure all IT processes comply with regulatory requirements, internal policies, and industry best practices (e.g., ITIL, COBIT, ISO 27001).
- Conduct regular process audits, monitor Key Performance Indicators (KPIs), and prepare detailed reports on process performance and improvement initiatives.
- Facilitate workshops and training sessions to effectively communicate process changes and ensure successful adoption across the organization.
- Provide expert advice and guidance on process improvement methodologies, tools, and best practices.
- Contribute to the strategic planning of IT initiatives by providing data-driven insights on process efficiency, effectiveness, and potential risks.
- Manage process change initiatives from initial conception through to successful completion and post-implementation review.
Required Skills
- Proven experience (minimum 5 years) in IT process analysis, design, and optimization.
- Strong understanding of process improvement methodologies (e.g., Lean Six Sigma, BPM, BPR).
- Proficiency in process mapping and diagramming tools (e.g., Microsoft Visio, Lucidchart, Miro).
- Excellent analytical, problem-solving, and critical thinking skills with an ability to translate complex information into actionable insights.
- Exceptional communication (written and verbal) and interpersonal skills, capable of engaging with diverse stakeholders at all levels.
- Ability to work both independently and collaboratively within a team in a dynamic, fast-paced financial services environment.
- Demonstrated ability to manage multiple priorities, projects, and deadlines effectively.
- Strong attention to detail and unwavering commitment to accuracy and quality.
- Solid understanding of financial services industry regulations, compliance standards, and risk management principles.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a closely related field.
- ITIL Foundation or Practitioner certification (or higher).
- Certification in Lean Six Sigma (Green Belt or Black Belt).
- Experience with enterprise architecture frameworks (e.g., TOGAF, Zachman) is a significant advantage.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
- Knowledge of core banking systems, digital banking platforms, and related IT infrastructure.
Perks & Benefits
- Highly competitive salary package, commensurate with experience and qualifications.
- Comprehensive health and wellness programs for you and your family.
- Generous paid time off, including annual leave and public holidays.
- Extensive professional development and continuous training opportunities to foster career growth.
- Robust pension and provident fund contributions for long-term financial security.
- Performance-based bonuses and incentives.
- Exclusive employee banking benefits and financial services discounts.
- A supportive, inclusive, and collaborative work environment that values innovation and teamwork.
- Opportunities to work on impactful projects that shape the future of banking in Zimbabwe.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your comprehensive CV and a compelling cover letter highlight your relevant experience in IT process analysis, your achievements in driving operational excellence, and your passion for contributing to the financial sector. Only shortlisted candidates will be contacted for interviews.