About Company
Career.zycto is dedicated to fostering environments where health and vitality thrive. We believe in the power of well-being to unlock individual and collective potential. For a Wellness Centre Assistant, Career.zycto offers a dynamic and supportive ecosystem where your passion for holistic health can genuinely make a difference. We are committed to providing our team members with continuous learning opportunities and a culture that champions personal growth, making it an ideal launchpad for a career in wellness. Join us and contribute to a healthier community.
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Job Description
Are you passionate about holistic health and wellness? Do you thrive in a supportive environment focused on client care and operational excellence? Career.zycto is seeking a dedicated and enthusiastic Wellness Centre Assistant to join our vibrant team in Lekki Phase 2, Lagos. This pivotal role supports the daily operations of our wellness centre, ensuring a seamless and positive experience for all our clients. You will be the friendly face that greets our guests, the organized hand that manages schedules, and the proactive team member who helps maintain our centre’s serene atmosphere. This isn’t just an administrative role; it’s an opportunity to immerse yourself in the wellness industry, learn about various therapeutic practices, and directly contribute to our clients’ journeys towards better health. We are looking for someone with excellent interpersonal skills, a proactive attitude, and a genuine interest in personal well-being and customer satisfaction. If you are eager to grow your career in a dynamic wellness setting and make a tangible impact on people’s lives, we encourage you to apply. Join us and become an integral part of a team committed to promoting health, harmony, and happiness.
Key Responsibilities
- Warmly welcome and check-in clients, ensuring a positive first impression and efficient registration process.
- Manage client appointments, bookings, and inquiries via phone, email, and in-person, utilizing scheduling software effectively.
- Assist with administrative tasks including filing, data entry, payment processing, and maintaining client records with utmost confidentiality.
- Maintain the cleanliness and organization of the reception area, treatment rooms, and common spaces to uphold our high standards of hygiene and comfort.
- Prepare treatment rooms before and after sessions, ensuring all necessary equipment and supplies are readily available and properly sanitized.
- Provide information about our services, programs, and membership options to clients, answering questions accurately and professionally.
- Handle retail sales of wellness products, assisting clients with selections and processing transactions.
- Support wellness practitioners and therapists with their daily needs, ensuring their schedules run smoothly.
- Assist in the coordination and promotion of wellness workshops, events, and community outreach programs.
- Address client feedback and concerns promptly and courteously, escalating issues to management when necessary.
- Contribute to a positive and collaborative team environment, participating in staff meetings and training sessions.
Required Skills
- Proven customer service experience, ideally in a hospitality, retail, or healthcare setting.
- Excellent verbal and written communication skills in English.
- Proficiency in using computer systems, including scheduling software (e.g., Mindbody, Acuity Scheduling) and MS Office Suite.
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine interest in health, wellness, and holistic practices.
- Professional demeanor and appearance.
- Ability to work flexible hours, including some evenings and weekends.
Preferred Qualifications
- A degree or diploma in Hospitality Management, Health Sciences, Business Administration, or a related field.
- Previous experience working in a spa, clinic, fitness centre, or wellness facility.
- Knowledge of various wellness treatments and products.
- Ability to speak local languages (e.g., Yoruba, Igbo, Hausa) is a plus.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and continuous learning within the wellness industry.
- Discounted access to our wellness services and products.
- A supportive and positive work environment focused on personal and professional growth.
- Paid time off and holidays.
- Contribution to a meaningful mission of promoting community health and well-being.
How to Apply
Eager to embark on a fulfilling career in wellness? We invite qualified candidates to submit their application. Please click on the application link below to apply for this exciting opportunity. We look forward to reviewing your application and potentially welcoming you to our team.
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