About Company
The YMCA of Greater Toronto is a vibrant charitable organization dedicated to building healthy communities. For over 160 years, we have been a cornerstone in the lives of Torontonians, offering a wide array of programs and services that foster physical activity, mental well-being, and community engagement. From child care and youth leadership programs to fitness centers and newcomer support, the Y is committed to nurturing the potential of children, youth, and adults, promoting healthy living, and fostering social responsibility. Our mission is to provide opportunities for personal growth and community development, ensuring everyone has the chance to thrive, regardless of their background or circumstances. We believe in the power of community and the impact of dedicated individuals to create a more inclusive and supportive society. Joining the YMCA means becoming part of a passionate team that makes a tangible difference every day.
Job Description
Are you passionate about community development and supporting enriching learning experiences? The YMCA of Greater Toronto is seeking a dedicated and enthusiastic Training Program Aide to join our team, offering flexible hours to suit your lifestyle while making a significant impact. In this dynamic role, you will be instrumental in ensuring the smooth and effective delivery of various training and development programs across our Toronto locations. You will provide crucial logistical and administrative support to our trainers, facilitators, and most importantly, our program participants, ensuring a welcoming and organized learning environment. This position is perfect for someone who is highly organized, possesses excellent interpersonal skills, and thrives in a supportive, community-focused setting. You will have the opportunity to contribute to programs that empower individuals, enhance skills, and build stronger communities. This role offers the flexibility to accommodate your schedule, making it an ideal opportunity for students, parents, or individuals seeking meaningful part-time work that genuinely gives back. If you are a proactive problem-solver with a passion for helping others succeed and are eager to contribute to the Y’s mission, we encourage you to apply. Your commitment will directly support the success of our vital community programs and the personal growth of countless individuals.
Key Responsibilities
- Assist trainers and facilitators with the setup and teardown of training rooms, including arranging furniture, equipment, and learning materials.
- Provide administrative support for training programs, such as managing registration, attendance records, scheduling, and communication with participants.
- Support participants during training sessions by answering basic inquiries, providing guidance, and troubleshooting minor technical issues.
- Prepare and organize training materials, handouts, presentations, and other resources as directed by program facilitators.
- Maintain an organized and tidy learning environment, ensuring all supplies are readily available.
- Collect and compile participant feedback and evaluations to contribute to program improvement.
- Act as a welcoming first point of contact for program participants, ensuring a positive and inclusive experience.
- Coordinate with internal departments to ensure all necessary resources and support are in place for program delivery.
- Assist with data entry and reporting related to program metrics and outcomes.
- Uphold YMCA values and standards in all interactions and activities.
Required Skills
- High School Diploma or equivalent.
- Minimum 1 year of experience in an administrative support or customer service role.
- Excellent organizational and time management skills with a keen eye for detail.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google Workspace.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Reliable, punctual, and adaptable to changing program needs and schedules.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications
- Post-secondary education in a related field (e.g., Education, Social Sciences, Business Administration).
- Experience working in a non-profit or community service organization.
- Familiarity with learning management systems (LMS) or virtual meeting platforms.
- First Aid and CPR certification.
- Experience working with diverse community groups and age ranges.
Perks & Benefits
- Opportunity to make a tangible difference in the local community.
- Flexible work schedule to support work-life balance.
- Supportive and inclusive team environment.
- Access to YMCA facilities and programs (subject to policy).
- Professional development and training opportunities.
- Competitive hourly wage.
- Contribution to a mission-driven organization dedicated to social good.
How to Apply
To apply for this rewarding opportunity, please click on the application link below. You will be redirected to the YMCA of Greater Toronto’s careers page where you can submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.