About Company
Econet Wireless is a leading telecommunications company in Zimbabwe, founded in 1993 by Strive Masiyiwa. As the largest provider of telecommunications services in the country, Econet offers mobile cellular services, fixed-line services, internet services, and a comprehensive suite of digital platforms including mobile money (EcoCash), financial services, insurance, and media. We are a dynamic and innovative organization committed to empowering our customers and contributing to national development through cutting-edge technology and unparalleled service. Our vision is to create a digitally connected future for everyone, and we believe that our people are the cornerstone of achieving this ambitious goal. Joining Econet means becoming part of a diverse, vibrant, and forward-thinking team dedicated to excellence and making a tangible impact on millions of lives.
Job Description
Are you a highly organized, people-centric professional with a passion for creating exceptional first impressions and driving employee success from day one? Econet Wireless is seeking a seasoned and dynamic Senior Onboarding Specialist to join our Human Resources team in Harare. In this pivotal role, you will be instrumental in designing, implementing, and continually enhancing our comprehensive onboarding programs for new hires across all departments. As a Senior Onboarding Specialist, you will go beyond the basics of paperwork, focusing on truly integrating new employees into the Econet culture, ensuring they feel welcomed, valued, and equipped with the knowledge and resources necessary to thrive in their roles.
You will be responsible for orchestrating a seamless and engaging onboarding journey, from pre-boarding communications to the crucial first 90 days and beyond. This involves collaborating closely with various stakeholders, including HR Business Partners, hiring managers, IT, and departmental leads, to create tailored onboarding experiences that accelerate time-to-productivity and foster long-term employee retention. Your expertise will be vital in developing and delivering engaging orientation sessions, crafting informative resource materials, and implementing feedback mechanisms to continuously refine our programs.
The ideal candidate will possess a deep understanding of best practices in employee onboarding, talent management, and organizational development. You should be proactive, excellent at project management, and capable of managing multiple priorities in a fast-paced environment. This role offers an exciting opportunity to shape the initial employee experience at one of Zimbabwe’s most influential companies, directly impacting our ability to attract, retain, and develop top talent. If you are passionate about building strong foundations for employee success and eager to contribute to a culture of excellence, we encourage you to apply. Join Econet Wireless and help us empower our new team members to reach their full potential, contributing to our mission of connecting and empowering Zimbabwe.
Key Responsibilities
- Design, develop, and continuously improve a holistic and engaging onboarding experience for all new hires, from offer acceptance through their first 90 days.
- Collaborate with HR Business Partners, hiring managers, and departmental leads to create tailored onboarding plans and ensure a smooth transition for new employees.
- Conduct engaging new hire orientation sessions, covering company culture, values, policies, and benefits.
- Develop and maintain comprehensive onboarding materials, resources, and tools, including welcome kits, checklists, and online portals.
- Oversee all administrative aspects of onboarding, including documentation, system access provisioning (in collaboration with IT), and initial training coordination.
- Act as a primary point of contact for new hires, addressing questions and providing support throughout their initial tenure.
- Implement feedback mechanisms (surveys, check-ins) to gather insights on the onboarding experience and identify areas for improvement.
- Track and report on key onboarding metrics, such as time-to-productivity, new hire satisfaction, and retention rates, presenting recommendations to HR leadership.
- Champion the company culture and values, ensuring new hires are immersed in Econet's ethos from day one.
- Mentor junior team members and contribute to the overall effectiveness of the HR department.
Required Skills
- Proven experience (6+ years) in Human Resources, specifically in onboarding, talent acquisition, or employee experience roles.
- Strong understanding of HR best practices, employment laws, and compliance related to new hire processes.
- Exceptional interpersonal and communication skills, both written and verbal, with the ability to engage diverse audiences.
- Excellent organizational and project management abilities, capable of managing multiple tasks and deadlines.
- Proficiency with HRIS (Human Resources Information Systems) and applicant tracking systems (ATS).
- Strong presentation and facilitation skills.
- Ability to work independently and collaboratively within a team-oriented environment.
- High level of empathy, discretion, and confidentiality.
Preferred Qualifications
- Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
- Relevant HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).
- Experience in the telecommunications or technology industry.
- Familiarity with digital learning platforms and e-learning content creation.
- Master's degree in a relevant field.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical aid and wellness programs.
- Pension fund contributions.
- Opportunities for professional development and continuous learning.
- Employee discounts on company products and services.
- Subsidized staff transport where applicable.
- Vibrant and inclusive company culture.
- Access to state-of-the-art facilities and technology.
- Performance-based incentives and bonuses.
How to Apply
Interested candidates are invited to submit their detailed CV and a compelling cover letter outlining their suitability for this role. Please ensure your application highlights your experience in designing and managing effective onboarding programs. Click on the link below to apply for the job.