About Company
Career.zycto is actively seeking dynamic individuals who thrive in a customer-centric environment. We are a forward-thinking recruitment firm dedicated to connecting talented professionals with opportunities that genuinely resonate with their skills and aspirations. For an Online Chat Support professional, Career.zycto offers a gateway to roles where your empathetic communication and problem-solving prowess are not just valued but celebrated. We partner with leading businesses across Singapore, ensuring you gain exposure to diverse industries and cutting-edge platforms. Join us and discover a career path where your impact is immediate and your growth is limitless, all within a supportive and flexible framework perfect for part-time engagement.
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Job Description
Are you a natural communicator with a passion for helping others? Do you excel at crafting clear, concise, and friendly written responses? Career.zycto is on the lookout for an enthusiastic and dedicated Online Chat Support specialist to join our dynamic team on a part-time basis in Singapore. In this role, you will be the friendly voice and helpful guide for our users, interacting with them in real-time through our online chat platform. This isn’t just about answering questions; it’s about building positive relationships, resolving issues efficiently, and ensuring every user has an exceptional experience.
We believe that outstanding support is at the heart of user satisfaction and loyalty. As an Online Chat Support team member, you will be instrumental in providing timely assistance, troubleshooting common concerns, and guiding users through various processes. You’ll work within a supportive environment, contributing to a team that prides itself on responsiveness and problem-solving. This part-time opportunity offers flexibility, allowing you to balance your professional commitments with personal life, while still making a significant impact. If you’re detail-oriented, empathetic, and possess a knack for turning complex information into easy-to-understand messages, we encourage you to apply. Join us and become a pivotal part of a growing network that values exceptional customer service.
Key Responsibilities
- Engage with users in real-time via online chat, providing accurate and helpful information.
- Address and resolve customer inquiries, issues, and complaints promptly and professionally.
- Guide users through product features, services, and troubleshooting steps.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate internal teams for further investigation.
- Collaborate with team members and supervisors to continuously improve support processes.
- Maintain up-to-date knowledge of products, services, and company policies.
- Contribute to a positive and supportive team environment.
- Adhere to established service level agreements (SLAs) for response and resolution times.
Required Skills
- Excellent written communication skills in English.
- Proficiency in typing and navigating multiple systems simultaneously.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Empathy and a genuine desire to assist customers.
- Ability to work independently and as part of a team.
- Basic computer literacy and comfort with online communication tools.
Preferred Qualifications
- Prior experience in online chat support or customer service roles.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Ability to communicate in additional languages (e.g., Mandarin, Malay, Tamil) to support diverse customer base.
- Experience working in a remote or hybrid work model.
- A diploma or degree in any field.
Perks & Benefits
- Flexible part-time hours to support work-life balance.
- Opportunity to work remotely from the comfort of your home.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative team environment.
- Exposure to diverse industries and cutting-edge customer service technologies.
- Opportunity for career growth within our expanding network.
- Competitive hourly rate.
How to Apply
Ready to make a difference with your communication skills? We encourage you to click on the application link below to submit your resume and a brief cover letter outlining why you are the perfect fit for this Online Chat Support role. We look forward to reviewing your application!
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