About Company
Migori Country Lodge stands as a beacon of comfort and hospitality in the heart of Migori, Migori County. As a renowned establishment, we pride ourselves on offering exceptional service, comfortable accommodations, and a warm, inviting atmosphere to all our guests. Whether visitors are traveling for business or leisure, our lodge provides a tranquil retreat with modern amenities, delectable dining options, and a dedicated team committed to creating memorable experiences. We believe that every interaction is an opportunity to showcase the best of Kenyan hospitality, and our front desk team plays a pivotal role in shaping that first impression. Join us in our mission to exceed guest expectations and contribute to a vibrant, customer-centric environment.
Job Description
Migori Country Lodge is seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Receptionist. This is a fantastic opportunity for someone eager to start their career in the hospitality industry and develop essential customer service and administrative skills. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience from arrival to departure. Your primary responsibility will be to manage the front desk operations, handling guest inquiries, reservations, check-ins, and check-outs with professionalism and a friendly demeanor. This role requires excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.
Beyond the daily operational tasks, you will be an ambassador for Migori Country Lodge, embodying our values of warmth, efficiency, and exceptional service. You will assist guests with information about the lodge and local attractions, handle incoming calls, manage correspondence, and support various administrative functions to ensure smooth operations. We are looking for a candidate who is passionate about people, possesses a keen eye for detail, and is committed to contributing to a positive team environment. If you are a quick learner, possess a natural flair for hospitality, and are ready to embark on a rewarding career journey, we encourage you to apply. Full training will be provided to ensure your success in this role.
Key Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a pleasant first impression.
- Manage guest check-ins and check-outs efficiently, accurately processing payments and issuing keys.
- Handle all incoming calls, direct them to the appropriate departments, and take messages when necessary.
- Respond to guest inquiries, provide information about lodge services, facilities, and local attractions.
- Process reservations, modifications, and cancellations, ensuring all details are accurately recorded.
- Maintain an organized and tidy front desk area, ensuring a professional appearance at all times.
- Assist with administrative tasks such as filing, data entry, and managing incoming/outgoing mail.
- Handle guest feedback, complaints, and requests with empathy and professionalism, escalating issues as needed.
- Collaborate effectively with other lodge departments (housekeeping, dining, security) to ensure seamless guest service.
- Maintain up-to-date knowledge of room availability, rates, and special promotions.
- Adhere to all lodge policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong interpersonal and customer service skills.
- Proficiency in basic computer applications (e.g., MS Office Suite).
- Ability to multitask and prioritize in a busy environment.
- High level of professionalism and a positive, friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Public Relations, or a related field.
- Previous experience in a customer service role (not necessarily in hospitality).
- Familiarity with hotel management software (PMS) is a plus.
- Knowledge of the Migori area and local tourist attractions.
- Ability to communicate in additional local languages.
Perks & Benefits
- Competitive entry-level salary.
- Opportunities for career growth and professional development within the lodge.
- Complimentary duty meals.
- Supportive and friendly work environment.
- Comprehensive on-the-job training.
- Health and wellness programs.
- Employee discounts on lodge services.
How to Apply
To apply for this exciting Entry-Level Receptionist position at Migori Country Lodge, please send your resume and a cover letter detailing your interest and suitability for the role to the email address below. Be sure to highlight any relevant experience or skills that make you an ideal candidate. We encourage all qualified candidates to click on the link below to apply for the job.