About Company
Are you seeking a dynamic part-time opportunity where your excellent service skills can truly shine? Career.zycto is a forward-thinking organization dedicated to fostering healthy, active communities. We believe the first impression is vital, and our front desk assistants are the welcoming face of our vibrant fitness spaces. Joining our team means becoming part of a supportive environment that values your contribution to member satisfaction and operational excellence. We offer a chance to grow your administrative and customer service expertise in a bustling, energetic atmosphere, making every shift rewarding and engaging for those passionate about fitness and people.
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Job Description
Career.zycto is seeking a friendly, highly organized, and energetic Part-Time Gym Front Desk Assistant to join our team in Agbara, Badagry. This pivotal role serves as the first point of contact for our valued members and prospective clients, ensuring a welcoming and efficient experience from the moment they step into our facility. You will play a crucial role in maintaining our gym’s positive atmosphere, handling administrative tasks, and supporting the smooth operation of our fitness center.
As a Gym Front Desk Assistant, you will be responsible for a wide range of duties that contribute directly to member satisfaction and retention. This includes warmly greeting all individuals, managing check-ins, answering inquiries both in person and over the phone, and providing comprehensive information about our various membership options, classes, and services. You will also be entrusted with processing payments accurately, handling new member registrations, and addressing member concerns with professionalism and courtesy. Our ideal candidate is someone who is passionate about fitness, possesses exceptional interpersonal skills, and thrives in a fast-paced, customer-centric environment. You must be able to multitask effectively, maintain a clean and organized front desk area, and contribute positively to our team-oriented culture. This is a fantastic opportunity for individuals looking to grow their career in customer service within the vibrant health and wellness industry while enjoying flexible part-time hours.
Key Responsibilities
- Warmly greet and welcome all members and guests upon arrival, creating a positive first impression.
- Efficiently check-in members, verify membership status, and manage visitor access.
- Process new membership registrations, cancellations, and updates accurately.
- Handle all incoming calls, respond to emails, and address in-person inquiries about the gym's services, schedules, and facilities.
- Accurately process payments for memberships, personal training sessions, classes, and retail items using our POS system.
- Maintain a clean, tidy, and organized front desk and lobby area throughout your shift.
- Provide comprehensive information about membership packages, promotions, and special events.
- Assist members with scheduling appointments for personal trainers or specialized classes.
- Resolve member complaints and issues in a professional, empathetic, and timely manner.
- Monitor gym access and ensure facility security during operating hours.
- Assist with retail merchandise display and inventory management as needed.
- Perform opening and closing duties for the facility, including cash reconciliation and securing the premises.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to deliver outstanding customer service with a friendly and professional demeanor.
- Proficiency in basic computer applications (e.g., MS Office, email, internet browsing).
- Strong organizational skills and attention to detail.
- Ability to handle cash and process transactions accurately.
- Reliable, punctual, and able to work flexible part-time hours, including evenings and weekends.
- Ability to work independently and collaboratively within a team environment.
- Problem-solving skills and a proactive approach to addressing member needs.
Preferred Qualifications
- Previous experience (at least 6 months) in a front desk, customer service, or hospitality role.
- Familiarity with gym operations or the fitness industry.
- Experience using gym management software or point-of-sale (POS) systems.
- Secondary School Certificate (SSCE) or Ordinary National Diploma (OND) in a related field.
- Fluency in local languages (e.g., Yoruba, Egun) is an added advantage.
Perks & Benefits
- Competitive part-time salary.
- Flexible working hours to accommodate your schedule.
- Complimentary gym membership for personal use.
- Opportunities for professional development and training in customer service.
- A supportive, energetic, and positive work environment.
- Employee discounts on fitness merchandise and services.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume details your relevant experience, and include a cover letter explaining your suitability for this part-time Gym Front Desk Assistant role in Agbara, Badagry. We look forward to reviewing your application and potentially welcoming you to our team!
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