About Company
Empowering career journeys across various industries, Career.zycto is a dynamic force dedicated to connecting top talent with innovative opportunities. We believe in fostering growth, leveraging cutting-edge technology, and supporting our teams to achieve their full potential. For a CRM Support Analyst, this means joining a forward-thinking environment where your expertise directly impacts our operational efficiency and client satisfaction, driving meaningful outcomes in a collaborative, tech-driven setting. Your analytical prowess and problem-solving skills will be highly valued here.
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Job Description
Are you a detail-oriented problem-solver with a passion for CRM systems and helping users succeed? Career.zycto is seeking a dedicated and proactive Remote CRM Support Analyst to join our expanding team. In this pivotal role, you will be the first line of defense and a key resource for our internal teams and potentially external clients, ensuring the smooth operation and optimal utilization of our CRM platform. We rely on our CRM to drive critical business processes, from client relationship management to talent acquisition pipelines, making your contribution essential to our overall success. This role is fundamental to maintaining the backbone of our operational infrastructure, directly impacting our ability to serve our clients and manage our talent network efficiently.
Working remotely from Beaconsfield, Montreal, you will manage incoming support requests, troubleshoot complex technical and user-related issues, and provide expert guidance on CRM functionalities. This isn’t just about fixing bugs; it’s about understanding user needs, translating them into actionable solutions, and continuously improving our CRM environment through proactive measures and insights. You’ll play a crucial role in maintaining data integrity, developing comprehensive user documentation, and contributing to engaging training initiatives that empower our team to leverage the CRM effectively, maximizing its potential. Our ideal candidate thrives in an autonomous setting, possesses exceptional analytical and communication skills, and is committed to delivering outstanding support in a fast-paced, digital-first landscape where collaboration happens virtually but effectively.
This opportunity offers the flexibility of remote work while keeping you deeply integrated into a supportive and collaborative team structure. You’ll have access to modern communication tools, robust ticketing systems, and resources designed to facilitate seamless remote collaboration and problem-solving. We value continuous learning and provide avenues for professional development, ensuring you remain at the forefront of CRM best practices, system advancements, and industry trends. Beyond daily support, you will contribute to strategic discussions about CRM enhancements and integrations, having a direct hand in shaping its future. If you are ready to make a significant impact on our operational efficiency, contribute to a company that values innovation and employee growth, and thrive in a dynamic, remote-first culture, we encourage you to apply. Join Career.zycto and help us build robust, efficient, and user-friendly CRM experiences that drive our mission forward.
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Key Responsibilities
- Provide technical and functional support for CRM users, resolving issues in a timely and efficient manner.
- Document, track, and monitor CRM support requests to ensure proper resolution and maintain a comprehensive knowledge base.
- Perform user account maintenance, including creation, modification, and deactivation, ensuring security and compliance.
- Assist in the development and delivery of CRM training materials and sessions to empower users.
- Contribute to data integrity efforts by identifying, correcting, and preventing data discrepancies within the CRM.
- Collaborate with development teams for bug fixes, system enhancements, and new feature deployments.
- Gather user feedback and provide actionable recommendations for CRM system improvements and optimization.
- Monitor system performance and proactively identify potential issues or areas for improvement.
- Maintain comprehensive knowledge of CRM functionalities, modules, and upcoming updates and features.
Required Skills
- Minimum 2 years of experience in CRM support or administration (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Strong understanding of CRM principles, configurations, and best practices.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Proficiency in troubleshooting technical and user-related issues within a CRM environment.
- Exceptional written and verbal communication skills in English to clearly articulate solutions.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with ticketing systems and adherence to established support workflows.
- Basic understanding of data management principles and reporting capabilities within CRM platforms.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- CRM Administrator certification (e.g., Salesforce Admin Certification, HubSpot Administrator Certification).
- Familiarity with integration concepts between CRM and other business systems (e.g., marketing automation, ERP).
- Experience with process documentation and the creation of user guides or training manuals.
- Bilingualism (English and French) to support diverse user bases in Quebec.
Perks & Benefits
- Flexible remote work environment allowing you to work from Beaconsfield, Montreal.
- Competitive salary package commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and continuous learning through certifications and courses.
- Generous paid time off and observed holidays.
- Collaborative and supportive team culture with regular virtual team building.
- Access to modern tools and technologies designed for seamless remote collaboration.
- Employee assistance program for personal and professional support.
How to Apply
Ready to make an impact as a Remote CRM Support Analyst? We invite you to apply by clicking the link below. Please ensure your resume highlights your CRM support experience, problem-solving abilities, and any relevant certifications. We look forward to reviewing your application!
